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dc.contributor.authorJavaid, M
dc.contributor.authorEstivill-Castro, V
dc.contributor.authorHexel, R
dc.date.accessioned2021-02-05T03:09:11Z
dc.date.available2021-02-05T03:09:11Z
dc.date.issued2019
dc.identifier.issn1448-2053
dc.identifier.urihttp://hdl.handle.net/10072/401211
dc.description.abstractWhen humans interact with robots in daily life, each human has a different attitude towards robots that may directly affect human-robot trustworthy relationships. By attitude, we mean any mental disposition matured through experience. A negative attitude is the psychological factors that prevent a human from interacting with robots in daily life and also creates a hurdle for a human to build trust in a robot. In this paper, we hypothesise that explanations from a robot that contain “Decision-Transparency” and “Error-Justification and Correction” policy can help in reducing humans’ negative attitude towards robots and facilitate smooth interaction. Explanations, specifically communicated in human-understandable terms can create a significant difference. To analyse the profound impact of explanations from a robot, we conducted an Experimental Study with 34 human participants by performing a decision-making task in collaboration with a real robot. Objective assessment, i.e. facial expressions and eye contact with the robot signalled a decrease in the negative attitude of human participants towards the robot. We also found that human participants trusted and conformed more with the robot’s decisions (communicated in terms of explanations), as compared to their own decisions. Meanwhile, subjective measures (Negative Attitude toward Robots Scale (NARS), Human-Robot Trust Scale (HRT) questionnaires) also reported that, after having interaction with the robot, humans’ trust in the robot increased and negative attitude significantly reduced. Our findings suggest new implications for the establishment of smooth human-robot trustworthy relationships.
dc.description.peerreviewedYes
dc.publisherAustralian Robotics and Automation Association (ARAA)
dc.publisher.urihttps://ssl.linklings.net/conferences/acra/acra2019_proceedings/views/by_auth.html
dc.relation.ispartofconferencenameAustralasian Conference on Robotics and Automation 2019 (ACRA 2019)
dc.relation.ispartofconferencetitleAustralasian Conference on Robotics and Automation 2019, ACRA 2019 Proceedings
dc.relation.ispartofdatefrom2019-12-09
dc.relation.ispartofdateto2019-12-11
dc.relation.ispartoflocationAdelaide, Australia
dc.subject.fieldofresearchMechanical engineering
dc.subject.fieldofresearchcode4017
dc.titleAn attempt to reduce negative attitude towards robots and upgrade trust through explanations
dc.typeConference output
dc.type.descriptionE1 - Conferences
dcterms.bibliographicCitationJavaid, M; Estivill-Castro, V; Hexel, R, An attempt to reduce negative attitude towards robots and upgrade trust through explanations, Australasian Conference on Robotics and Automation 2019, ACRA 2019 Proceedings, 2019
dc.date.updated2021-01-18T01:13:27Z
dc.description.versionVersion of Record (VoR)
gro.rights.copyright© 2019 Australian Robotics and Automation Association. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the conference's website for access to the definitive, published version.
gro.hasfulltextFull Text
gro.griffith.authorHexel, Rene


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    Contains papers delivered by Griffith authors at national and international conferences.

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