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  • Knowledge Management Practices: Perspectives from an Australian Service Company

    Author(s)
    Hernandez, Patrick
    Busch, Peter
    Guzman, Gustavo
    Griffith University Author(s)
    Guzman, Gustavo A.
    Year published
    2019
    Metadata
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    Abstract
    This paper examines kmoledge management (KM) focusing on a service company through reveiwing articles with keywirds 'knowledge management' and ; services. knowledge managment is defined as well as key K, concepts, while KM implementation in several industries are highlighted, eventually focusing on service industries. The KM articles are then classified into methodologies, frameworks and models, system and tools, and effects. A qualitative analysis with NVivo12 allows certain visualization of key themes in the KM literature. Having conducted a qualitative analysis, The focus shifts to KM practices adopted in an Australian ...
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    This paper examines kmoledge management (KM) focusing on a service company through reveiwing articles with keywirds 'knowledge management' and ; services. knowledge managment is defined as well as key K, concepts, while KM implementation in several industries are highlighted, eventually focusing on service industries. The KM articles are then classified into methodologies, frameworks and models, system and tools, and effects. A qualitative analysis with NVivo12 allows certain visualization of key themes in the KM literature. Having conducted a qualitative analysis, The focus shifts to KM practices adopted in an Australian service organization, through interviewing a number of decision makers in the company on their approach to KM.
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    Conference Title
    34th International Business Information Management Conference (IBIMA)
    Publisher URI
    https://ibima.org/accepted-paper/knowledge-management-practices-perspectives-from-an-australian-service-company/
    Subject
    Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
    Social Sciences
    Business
    Economics
    Management
    Business & Economics
    Publication URI
    http://hdl.handle.net/10072/401890
    Collection
    • Conference outputs

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