Knowledge Management Practices: Perspectives from an Australian Service Company
Author(s)
Hernandez, Patrick
Busch, Peter
Guzman, Gustavo
Griffith University Author(s)
Year published
2019
Metadata
Show full item recordAbstract
This paper examines kmoledge management (KM) focusing on a service company through reveiwing articles with keywirds 'knowledge management' and ; services. knowledge managment is defined as well as key K, concepts, while KM implementation in several industries are highlighted, eventually focusing on service industries. The KM articles are then classified into methodologies, frameworks and models, system and tools, and effects. A qualitative analysis with NVivo12 allows certain visualization of key themes in the KM literature. Having conducted a qualitative analysis, The focus shifts to KM practices adopted in an Australian ...
View more >This paper examines kmoledge management (KM) focusing on a service company through reveiwing articles with keywirds 'knowledge management' and ; services. knowledge managment is defined as well as key K, concepts, while KM implementation in several industries are highlighted, eventually focusing on service industries. The KM articles are then classified into methodologies, frameworks and models, system and tools, and effects. A qualitative analysis with NVivo12 allows certain visualization of key themes in the KM literature. Having conducted a qualitative analysis, The focus shifts to KM practices adopted in an Australian service organization, through interviewing a number of decision makers in the company on their approach to KM.
View less >
View more >This paper examines kmoledge management (KM) focusing on a service company through reveiwing articles with keywirds 'knowledge management' and ; services. knowledge managment is defined as well as key K, concepts, while KM implementation in several industries are highlighted, eventually focusing on service industries. The KM articles are then classified into methodologies, frameworks and models, system and tools, and effects. A qualitative analysis with NVivo12 allows certain visualization of key themes in the KM literature. Having conducted a qualitative analysis, The focus shifts to KM practices adopted in an Australian service organization, through interviewing a number of decision makers in the company on their approach to KM.
View less >
Conference Title
34th International Business Information Management Conference (IBIMA)
Publisher URI
Subject
Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
Social Sciences
Business
Economics
Management
Business & Economics