Patient satisfaction and related factors in Kerman hospitals
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Author(s)
Bahrampour, A
Zolala, F
Griffith University Author(s)
Year published
2005
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To determine the level of patient satisfaction in hospitals in Kerman and to determine the factors affecting satisfaction, we did an analytic cross-sectional study on 3017 patients from March 2002 to March 2003. We used a 4-part questionnaire covering demographics, satisfaction, patients' needs and mental health status. Just over 50% of the patients were female. Mean age was 37.4 years (range 1-99 years). Just under 50% of patients were satisfied. There was a significant relationship between satisfaction and type of hospital (P < 0.001), ward (P < 0.006), education level (P < 0.004), history of hospitalization (P< 0.001), ...
View more >To determine the level of patient satisfaction in hospitals in Kerman and to determine the factors affecting satisfaction, we did an analytic cross-sectional study on 3017 patients from March 2002 to March 2003. We used a 4-part questionnaire covering demographics, satisfaction, patients' needs and mental health status. Just over 50% of the patients were female. Mean age was 37.4 years (range 1-99 years). Just under 50% of patients were satisfied. There was a significant relationship between satisfaction and type of hospital (P < 0.001), ward (P < 0.006), education level (P < 0.004), history of hospitalization (P< 0.001), need for medical services (P < 0.001), health status (P< 0.001) and duration of hospitalization (P < 0.0029).
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View more >To determine the level of patient satisfaction in hospitals in Kerman and to determine the factors affecting satisfaction, we did an analytic cross-sectional study on 3017 patients from March 2002 to March 2003. We used a 4-part questionnaire covering demographics, satisfaction, patients' needs and mental health status. Just over 50% of the patients were female. Mean age was 37.4 years (range 1-99 years). Just under 50% of patients were satisfied. There was a significant relationship between satisfaction and type of hospital (P < 0.001), ward (P < 0.006), education level (P < 0.004), history of hospitalization (P< 0.001), need for medical services (P < 0.001), health status (P< 0.001) and duration of hospitalization (P < 0.0029).
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Journal Title
Eastern Mediterranean Health Journal
Volume
11
Issue
5-6
Publisher URI
Copyright Statement
© 2005 World Health Organization. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
Subject
Other health sciences