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  • Patient Satisfaction and Patient Experience are not Interchangeable Concepts (Letter)

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    Bull461069-Accepted.pdf (615.7Kb)
    File version
    Accepted Manuscript (AM)
    Author(s)
    Bull, Claudia
    Griffith University Author(s)
    Bull, Claudia F.
    Year published
    2021
    Metadata
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    Abstract
    I write after reading with great interest the recent review by Anufriyeva and colleagues[1] regarding the validity and reliability of self-reported satisfaction measures. This is a wellwritten and comprehensive review, and the authors should be commended on their efforts to synthesise this body of literature. I would like to raise a point of contention regarding the authors’ confusing conceptualisation of ‘patient satisfaction’. That is – ‘patient satisfaction’ and ‘patient experience’ are not interchangeable concepts.I write after reading with great interest the recent review by Anufriyeva and colleagues[1] regarding the validity and reliability of self-reported satisfaction measures. This is a wellwritten and comprehensive review, and the authors should be commended on their efforts to synthesise this body of literature. I would like to raise a point of contention regarding the authors’ confusing conceptualisation of ‘patient satisfaction’. That is – ‘patient satisfaction’ and ‘patient experience’ are not interchangeable concepts.
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    Journal Title
    International Journal for Quality in Health Care
    DOI
    https://doi.org/10.1093/intqhc/mzab023
    Copyright Statement
    © 2021 Oxford University Press. This is a pre-copy-editing, author-produced PDF of an article accepted for publication in International Journal for Quality in Health Care following peer review. The definitive publisher-authenticated version Patient Satisfaction and Patient Experience are not Interchangeable Concepts, International Journal for Quality in Health Care, 2021 is available online at: https://doi.org/10.1093/intqhc/mzab023.
    Note
    This publication has been entered as an advanced online version in Griffith Research Online.
    Subject
    Biomedical and clinical sciences
    Nursing
    Health services and systems
    Public health
    Psychology
    Publication URI
    http://hdl.handle.net/10072/401998
    Collection
    • Journal articles

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