Deploying new technology in residential aged care: Staff members' perspectives

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Author(s)
Cavenett, W
Baker, S
Waycott, J
Carrasco, R
Robertson, E
Vetere, F
Hampson, R
Griffith University Author(s)
Year published
2018
Metadata
Show full item recordAbstract
Residential aged care facilities (RACFs) provide full-time, permanent care for older adults who are no longer able to live at home independently. In these facilities, new technology such as tablets, virtual reality, and social robots are increasingly being deployed with the aim of providing engaging and fun activities for residents. Although HCI research has examined the design and use of technology in aged care, there is limited understanding of the role staff members play in its deployment in RACFs. We interviewed five workers from one Australian RACF about new technology use within their facility. We found that its ...
View more >Residential aged care facilities (RACFs) provide full-time, permanent care for older adults who are no longer able to live at home independently. In these facilities, new technology such as tablets, virtual reality, and social robots are increasingly being deployed with the aim of providing engaging and fun activities for residents. Although HCI research has examined the design and use of technology in aged care, there is limited understanding of the role staff members play in its deployment in RACFs. We interviewed five workers from one Australian RACF about new technology use within their facility. We found that its implementation was part of a complex, decision-making hierarchy in which issues such as marketing potential and staff members' roles and capacity, created tensions about the use of new technology. Drawing on our findings, we identify issues HCI researchers should consider when introducing new technology in this complex environment.
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View more >Residential aged care facilities (RACFs) provide full-time, permanent care for older adults who are no longer able to live at home independently. In these facilities, new technology such as tablets, virtual reality, and social robots are increasingly being deployed with the aim of providing engaging and fun activities for residents. Although HCI research has examined the design and use of technology in aged care, there is limited understanding of the role staff members play in its deployment in RACFs. We interviewed five workers from one Australian RACF about new technology use within their facility. We found that its implementation was part of a complex, decision-making hierarchy in which issues such as marketing potential and staff members' roles and capacity, created tensions about the use of new technology. Drawing on our findings, we identify issues HCI researchers should consider when introducing new technology in this complex environment.
View less >
Conference Title
OzCHI '18: Proceedings of the 30th Australian Conference on Computer-Human Interaction
Copyright Statement
© ACM, 2018. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in OzCHI '18: Proceedings of the 30th Australian Conference on Computer-Human Interaction, ISBN: 978-1-4503-6188-0, https://doi.org/10.1145/3292147.3292214
Subject
Sociology
Nursing
Public Health and Health Services