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  • Older adults' perception and use of voice user interfaces: A preliminary review of the computing literature

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    Baker461231-Accepted.pdf (462.2Kb)
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    Accepted Manuscript (AM)
    Author(s)
    Stigall, B
    Waycott, J
    Baker, S
    Caine, K
    Griffith University Author(s)
    Baker, Steven
    Year published
    2019
    Metadata
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    Abstract
    Voice User Interfaces (VUIs) are quickly becoming ubiquitous. The natural language interface of VUIs may be more usable for some groups of users, such as those who may face challenges using physical input methods including older adults and people living with a disability. This study explores research on the use of VUIs by one such group, older adults. We conducted a systematic literature review of research published in the Association of Computing Machinery Digital Library that addresses perception and use of VUIs by older adults. We identified an emerging body of research examining older adults' use and perceptions of VUIs. ...
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    Voice User Interfaces (VUIs) are quickly becoming ubiquitous. The natural language interface of VUIs may be more usable for some groups of users, such as those who may face challenges using physical input methods including older adults and people living with a disability. This study explores research on the use of VUIs by one such group, older adults. We conducted a systematic literature review of research published in the Association of Computing Machinery Digital Library that addresses perception and use of VUIs by older adults. We identified an emerging body of research examining older adults' use and perceptions of VUIs. This research revealed several potential benefits of voice interaction for older adults while also highlighting how the novelty of the technology may be a barrier to adoption. We conclude with a call for further HCI research in this area.
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    Conference Title
    OZCHI'19: Proceedings of the 31st Australian Conference on Human-Computer-Interaction
    DOI
    https://doi.org/10.1145/3369457.3369506
    Copyright Statement
    © ACM, 2019. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in OZCHI'19: Proceedings of the 31st Australian Conference on Human-Computer-Interaction, ISBN: 978-1-4503-7696-9, https://doi.org/10.1145/3369457.3369506
    Subject
    Sociology
    Publication URI
    http://hdl.handle.net/10072/402098
    Collection
    • Conference outputs

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