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dc.contributor.authorLe, TH
dc.contributor.authorArcodia, C
dc.contributor.authorAbreu Novais, M
dc.contributor.authorKralj, A
dc.contributor.authorPhan, TC
dc.date.accessioned2021-03-01T04:38:24Z
dc.date.available2021-03-01T04:38:24Z
dc.date.issued2021
dc.identifier.issn0261-5177
dc.identifier.doi10.1016/j.tourman.2021.104292
dc.identifier.urihttp://hdl.handle.net/10072/402571
dc.description.abstractThe quest for authenticity in dining experiences has become increasingly important. This paper explores authenticity dimensions that are of value to customers in dining experiences, and by that gains a multi-dimensional understanding of authenticity in this context. Following an integrated learning approach using text mining and classification techniques, this paper explores and confirms different dimensions of authenticity by identifying and classifying authenticity judgements in online restaurant reviews. The results suggest that authenticity is a multi-dimensional concept encompassing Authenticity of the Other, Authenticity of the Producer, and Authenticity of the Self as first-level dimensions. Additionally, besides historical and categorical authenticity which have been previously explored in the literature, a new type of authenticity - Deviated Authenticity - emerged as a second-level dimension falling under Authenticity of the Other. This paper enhances existing conceptualisations of authenticity and establishes avenues for exploring the multi-dimensionality of other consumer research concepts using user-generated content.
dc.description.peerreviewedYes
dc.languageen
dc.publisherElsevier BV
dc.relation.ispartofpagefrom104292
dc.relation.ispartofjournalTourism Management
dc.relation.ispartofvolume85
dc.subject.fieldofresearchCommercial Services
dc.subject.fieldofresearchMarketing
dc.subject.fieldofresearchTourism
dc.subject.fieldofresearchcode1504
dc.subject.fieldofresearchcode1505
dc.subject.fieldofresearchcode1506
dc.titleExploring the multi-dimensionality of authenticity in dining experiences using online reviews
dc.typeJournal article
dc.type.descriptionC1 - Articles
dcterms.bibliographicCitationLe, TH; Arcodia, C; Abreu Novais, M; Kralj, A; Phan, TC, Exploring the multi-dimensionality of authenticity in dining experiences using online reviews, Tourism Management, 2021, 85, pp. 104292
dcterms.licensehttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.date.updated2021-02-24T22:26:31Z
dc.description.versionAccepted Manuscript (AM)
gro.rights.copyright© 2021 Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International Licence (http://creativecommons.org/licenses/by-nc-nd/4.0/) which permits unrestricted, non-commercial use, distribution and reproduction in any medium, providing that the work is properly cited.
gro.hasfulltextFull Text
gro.griffith.authorKralj, Anna L.
gro.griffith.authorLe, Truc H.
gro.griffith.authorPhan, Thanh Cong
gro.griffith.authorArcodia, Charles
gro.griffith.authorAbreu Novais, Margarida C.


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