dc.contributor.author | Avery, Mark | |
dc.contributor.author | Cripps, Allan | |
dc.contributor.author | Rogers, Gary D | |
dc.date.accessioned | 2021-03-08T02:58:38Z | |
dc.date.available | 2021-03-08T02:58:38Z | |
dc.date.issued | 2021 | |
dc.identifier.issn | 1833-3818 | |
dc.identifier.doi | 10.24083/apjhm.v16i1.599 | |
dc.identifier.uri | http://hdl.handle.net/10072/402934 | |
dc.description.abstract | Objective: Choices and quality decisions made by consumers in relation to their healthcare have been associated with personal experience of those services, interpersonal engagement and reliance on third-party information, as well as the subsequent satisfaction with the service. The purpose of this research was to understand current information sources, determinants of quality discernment and decision-making factors by consumers in the Australian community in relation to healthcare.
Method: Conventional content analysis research was undertaken in the form of a national telephone survey of 200 consumers. Open-ended questions were used to elicit information from the general community.
Results: Reputation and other key interpersonal and structural elements are utilised in determining quality of healthcare services as well as in deployment as key factors in decision-making regarding use of healthcare services. While most respondents valued and used key information about provider relationships, outcomes performance and performance rankings, up to 20% of respondents did not know or could not identify ways in which they would assess and evaluate the quality of healthcare services.
Conclusion: This research identifies that consumers use a range of information and advice relating to experience, interpersonal engagement and information from third-party sources. If healthcare providers develop clearer communications around their technical, procedural and conduct principles, consumers will be in a better position to evaluate reputation and make decisions about their healthcare needs and the health system. | |
dc.description.peerreviewed | Yes | |
dc.publisher | Australasian College of Health Service Management | |
dc.relation.ispartofpagefrom | 11 | |
dc.relation.ispartofpageto | 20 | |
dc.relation.ispartofissue | 1 | |
dc.relation.ispartofjournal | Asia Pacific Journal of Health Management | |
dc.relation.ispartofvolume | 16 | |
dc.subject.fieldofresearch | Public health | |
dc.subject.fieldofresearch | Marketing | |
dc.subject.fieldofresearch | Health economics | |
dc.subject.fieldofresearch | Policy and administration | |
dc.subject.fieldofresearch | Health services and systems | |
dc.subject.fieldofresearchcode | 4206 | |
dc.subject.fieldofresearchcode | 3506 | |
dc.subject.fieldofresearchcode | 380108 | |
dc.subject.fieldofresearchcode | 4407 | |
dc.subject.fieldofresearchcode | 4203 | |
dc.title | Assessing Quality of Healthcare Delivery When Making Choices: National Survey on Health Consumers’ Decision Making Practices | |
dc.type | Journal article | |
dc.type.description | C1 - Articles | |
dcterms.bibliographicCitation | Avery, M; Cripps, A; Rogers, GD, Assessing Quality of Healthcare Delivery When Making Choices: National Survey on Health Consumers’ Decision Making Practices, Asia Pacific Journal of Health Management, 16 (1), pp. 11-20 | |
dcterms.license | http://www.creativecommons.org/licenses/by-nc/4.0/ | |
dc.date.updated | 2021-03-07T22:46:03Z | |
dc.description.version | Version of Record (VoR) | |
gro.rights.copyright | © The Author(s) 2021. This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License, which permits unrestricted, non-commercial use, distribution and reproduction in any medium, providing that the work is properly cited. | |
gro.hasfulltext | Full Text | |
gro.griffith.author | Cripps, Allan W. | |
gro.griffith.author | Avery, Mark | |