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dc.contributor.authorMa, Emily
dc.contributor.authorQu, Hailin
dc.contributor.editorAbraham Pizam
dc.date.accessioned2017-05-03T15:48:28Z
dc.date.available2017-05-03T15:48:28Z
dc.date.issued2011
dc.date.modified2011-10-18T07:26:03Z
dc.identifier.issn02784319
dc.identifier.doi10.1016/j.ijhm.2010.12.003
dc.identifier.urihttp://hdl.handle.net/10072/40296
dc.description.abstractThis study developed and empirically tested a three-dimensional framework of organizational citizenship behavior (OCB) in the hotel industry. Using a social exchange perspective, the study expanded social exchange theory's emphasis on leader-member exchange to include coworker exchange and customer-employee exchange. The three types of social exchanges were tested as motivators for three types of OCB; organizational, interpersonal and customer. The findings support the distinctiveness of the three types of OCB and the importance of social exchanges as motivators for OCBs. This study contributes to the literature on OCB dimensionality in service organizations, as well as social exchange theory's application to discretionary performance in the hotel industry.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.format.extent206713 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglish
dc.language.isoeng
dc.publisherPergamon
dc.publisher.placeUnited Kingdom
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom680
dc.relation.ispartofpageto688
dc.relation.ispartofissue3
dc.relation.ispartofjournalInternational Journal of Hospitality Management
dc.relation.ispartofvolume30
dc.rights.retentionY
dc.subject.fieldofresearchOperations Research
dc.subject.fieldofresearchCommercial Services
dc.subject.fieldofresearchMarketing
dc.subject.fieldofresearchTourism
dc.subject.fieldofresearchcode010206
dc.subject.fieldofresearchcode1504
dc.subject.fieldofresearchcode1505
dc.subject.fieldofresearchcode1506
dc.titleSocial Exchanges as Motivators of Hotel Employees' Organizational Citizenship Behavior: The Proposition and Application of a New Three-Dimensional Framework
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.facultyGriffith Business School, Department of Tourism, Sport and Hotel Management
gro.rights.copyright© 2011 Elsevier. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
gro.date.issued2011
gro.hasfulltextFull Text
gro.griffith.authorMa, Emily


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