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dc.contributor.authorMa, Emilyen_US
dc.contributor.authorQu, Hailinen_US
dc.contributor.editorAbraham Pizamen_US
dc.date.accessioned2017-04-24T13:22:43Z
dc.date.available2017-04-24T13:22:43Z
dc.date.issued2011en_US
dc.date.modified2011-10-18T07:26:03Z
dc.identifier.issn02784319en_US
dc.identifier.doi10.1016/j.ijhm.2010.12.003en_AU
dc.identifier.urihttp://hdl.handle.net/10072/40296
dc.description.abstractThis study developed and empirically tested a three-dimensional framework of organizational citizenship behavior (OCB) in the hotel industry. Using a social exchange perspective, the study expanded social exchange theory's emphasis on leader-member exchange to include coworker exchange and customer-employee exchange. The three types of social exchanges were tested as motivators for three types of OCB; organizational, interpersonal and customer. The findings support the distinctiveness of the three types of OCB and the importance of social exchanges as motivators for OCBs. This study contributes to the literature on OCB dimensionality in service organizations, as well as social exchange theory's application to discretionary performance in the hotel industry.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.format.extent206713 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherPergamonen_US
dc.publisher.placeUnited Kingdomen_US
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofpagefrom680en_US
dc.relation.ispartofpageto688en_US
dc.relation.ispartofissue3en_US
dc.relation.ispartofjournalInternational Journal of Hospitality Managementen_US
dc.relation.ispartofvolume30en_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchOperations Researchen_US
dc.subject.fieldofresearchcode010206en_US
dc.titleSocial Exchanges as Motivators of Hotel Employees' Organizational Citizenship Behavior: The Proposition and Application of a New Three-Dimensional Frameworken_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.facultyGriffith Business School, Department of Tourism, Sport and Hotel Managementen_US
gro.rights.copyrightCopyright 2011 Elsevier. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.en_AU
gro.date.issued2011
gro.hasfulltextFull Text


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