dc.contributor.author | Wake, Elizabeth | |
dc.contributor.author | Battistella, Tania | |
dc.contributor.author | Dale, Kate | |
dc.contributor.author | Scott, Matthew | |
dc.contributor.author | Nelson, Renee | |
dc.contributor.author | Marshall, Andrea P | |
dc.date.accessioned | 2021-05-10T00:03:03Z | |
dc.date.available | 2021-05-10T00:03:03Z | |
dc.date.issued | 2020 | |
dc.identifier.issn | 1078-7496 | |
dc.identifier.doi | 10.1097/jtn.0000000000000517 | |
dc.identifier.uri | http://hdl.handle.net/10072/403689 | |
dc.description.abstract | Background:
Patient satisfaction is an indicator of the quality of care that underpins a patient's health care experience. A focus on both the patient and the family is important when evaluating satisfaction from the perspective of patients with trauma and is consistent with delivery of patient- and family-centered care. Using the literature to guide development, we designed and implemented a questionnaire to evaluate attitudes and experiences of patients and families case managed by the trauma service. This article reports the findings of this quality improvement project.
Methods:
A cross-sectional cohort pragmatic design was used. The questionnaire was conducted with 142 trauma patients and 49 family members. Data included hospital admission data, application of a satisfaction tool, and free text comments.
Results:
Both patients and their family members rated the trauma service highly in the satisfaction scoring. Differences in the communication practices encountered by patients and families were identified.
Conclusions:
Strategies to involve family members and promote family-centered care are required in the context of trauma patients to improve the safety, quality, and satisfaction of the care they receive while being managed by the trauma service. | |
dc.description.peerreviewed | Yes | |
dc.language | en | |
dc.publisher | Ovid Technologies (Wolters Kluwer Health) | |
dc.relation.ispartofpagefrom | 216 | |
dc.relation.ispartofpageto | 224 | |
dc.relation.ispartofissue | 4 | |
dc.relation.ispartofjournal | Journal of Trauma Nursing | |
dc.relation.ispartofvolume | 27 | |
dc.subject.fieldofresearch | Nursing | |
dc.subject.fieldofresearch | Health services and systems | |
dc.subject.fieldofresearch | Public health | |
dc.subject.fieldofresearchcode | 4205 | |
dc.subject.fieldofresearchcode | 4203 | |
dc.subject.fieldofresearchcode | 4206 | |
dc.title | Evaluation of a Trauma Service: Patient and Family Perspectives | |
dc.type | Journal article | |
dc.type.description | C1 - Articles | |
dcterms.bibliographicCitation | Wake, E; Battistella, T; Dale, K; Scott, M; Nelson, R; Marshall, AP, Evaluation of a Trauma Service: Patient and Family Perspectives, Journal of Trauma Nursing, 2020, 27 (4), pp. 216-224 | |
dc.date.updated | 2021-04-11T22:30:45Z | |
dc.description.version | Accepted Manuscript (AM) | |
gro.rights.copyright | © 2020 Society of Trauma Nurses. Published by Wolters Kluwer. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version. | |
gro.hasfulltext | Full Text | |
gro.griffith.author | Marshall, Andrea | |