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dc.contributor.authorWake, Elizabeth
dc.contributor.authorBattistella, Tania
dc.contributor.authorDale, Kate
dc.contributor.authorScott, Matthew
dc.contributor.authorNelson, Renee
dc.contributor.authorMarshall, Andrea P
dc.date.accessioned2021-05-10T00:03:03Z
dc.date.available2021-05-10T00:03:03Z
dc.date.issued2020
dc.identifier.issn1078-7496
dc.identifier.doi10.1097/jtn.0000000000000517
dc.identifier.urihttp://hdl.handle.net/10072/403689
dc.description.abstractBackground: Patient satisfaction is an indicator of the quality of care that underpins a patient's health care experience. A focus on both the patient and the family is important when evaluating satisfaction from the perspective of patients with trauma and is consistent with delivery of patient- and family-centered care. Using the literature to guide development, we designed and implemented a questionnaire to evaluate attitudes and experiences of patients and families case managed by the trauma service. This article reports the findings of this quality improvement project. Methods: A cross-sectional cohort pragmatic design was used. The questionnaire was conducted with 142 trauma patients and 49 family members. Data included hospital admission data, application of a satisfaction tool, and free text comments. Results: Both patients and their family members rated the trauma service highly in the satisfaction scoring. Differences in the communication practices encountered by patients and families were identified. Conclusions: Strategies to involve family members and promote family-centered care are required in the context of trauma patients to improve the safety, quality, and satisfaction of the care they receive while being managed by the trauma service.
dc.description.peerreviewedYes
dc.languageen
dc.publisherOvid Technologies (Wolters Kluwer Health)
dc.relation.ispartofpagefrom216
dc.relation.ispartofpageto224
dc.relation.ispartofissue4
dc.relation.ispartofjournalJournal of Trauma Nursing
dc.relation.ispartofvolume27
dc.subject.fieldofresearchNursing
dc.subject.fieldofresearchHealth services and systems
dc.subject.fieldofresearchPublic health
dc.subject.fieldofresearchcode4205
dc.subject.fieldofresearchcode4203
dc.subject.fieldofresearchcode4206
dc.titleEvaluation of a Trauma Service: Patient and Family Perspectives
dc.typeJournal article
dc.type.descriptionC1 - Articles
dcterms.bibliographicCitationWake, E; Battistella, T; Dale, K; Scott, M; Nelson, R; Marshall, AP, Evaluation of a Trauma Service: Patient and Family Perspectives, Journal of Trauma Nursing, 2020, 27 (4), pp. 216-224
dc.date.updated2021-04-11T22:30:45Z
dc.description.versionAccepted Manuscript (AM)
gro.rights.copyright© 2020 Society of Trauma Nurses. Published by Wolters Kluwer. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
gro.hasfulltextFull Text
gro.griffith.authorMarshall, Andrea


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