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dc.contributor.authorJannati, N
dc.contributor.authorNakhaee, N
dc.contributor.authorYazdi-Feyzabadi, V
dc.contributor.authorTjondronegoro, D
dc.description.abstractAim: This study aimed to evaluate the patients' satisfaction with using store-and-forward voice and text messaging teleconsultation service to provide primary health care to patients during the COVID-19 pandemic. Method: A cross-sectional survey was conducted between October 1 and December 1, 2020, in Iran. The study population consisted of patients who used the service. Three hundred-ninety-six patients were enrolled in the study by convenience sampling. Data were collected by a researcher-made questionnaire. The face, comprehensibility, and content validity of the questionnaire were tested and met. The reliability of this questionnaire was confirmed (r = 0.9). Descriptive statistics and multinomial logistic regression were conducted. Data were analyzed using STATA 14.0 software. Results: In total, 396 patients responded to the online questionnaire. The mean age of patients was 37 ± 10.31 years. More than half of them had an academic degree (65.40 %). Teleconsultation was considered satisfactory by 172 patients (43.43 %), while more than half of the patients (56.57 %) were unsatisfied with teleconsultation. In terms of “quality of care provided” and “patient information privacy” components, around 41 % of patients were satisfied. However, the number of patients who feel satisfied with teleconsultation's similarity to a face-to-face encounter was lower (37.88 %). The results showed no significant relationship between age, gender, education, and overall satisfaction (p > 0.05). The association between overall satisfaction and health status was (AOR = 1.51, 95 % CI = 1.16–1.96). Conclusion: More than half of patients from our study did not have a good experience with teleconsultation. This is also partially due to the use of existing communication platform, instead of custom-made solution. It is necessary to improve the services' quality and meet patients' needs to optimize patients' experience, particularly during a health crisis, resulting in better health outcomes and end-user satisfaction.
dc.publisherElsevier BV
dc.relation.ispartofjournalInternational Journal of Medical Informatics
dc.subject.fieldofresearchPublic Health and Health Services
dc.subject.fieldofresearchInformation and Computing Sciences
dc.subject.fieldofresearchMedical and Health Sciences
dc.titleA cross-sectional online survey on patients’ satisfaction using store-and-forward voice and text messaging teleconsultation service during the COVID‑19 pandemic
dc.typeJournal article
dc.type.descriptionC1 - Articles
dcterms.bibliographicCitationJannati, N; Nakhaee, N; Yazdi-Feyzabadi, V; Tjondronegoro, D, A cross-sectional online survey on patients’ satisfaction using store-and-forward voice and text messaging teleconsultation service during the COVID‑19 pandemic, International Journal of Medical Informatics, 2021, 151, pp. 104474
gro.hasfulltextNo Full Text
gro.griffith.authorTjondronegoro, Dian W.

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