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  • The Gold Coast Integrated Care Programme: The Perspectives of Patients, Carers, General Practitioners and Healthcare Staff

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    McMurray485588-Published.pdf (2.126Mb)
    File version
    Version of Record (VoR)
    Author(s)
    McMurray, Anne
    Ward, Lauren
    Yang, Lei Rachel
    Connor, Martin
    Scuffham, Paul
    Griffith University Author(s)
    Scuffham, Paul A.
    McMurray, Anne M.
    Ward, Lauren T.
    Yang, Rachel
    Connor, Martin J.
    Year published
    2021
    Metadata
    Show full item record
    Abstract
    Introduction: The Australian Gold Coast Integrated Care programme trialled an innovative model of care to proactively manage high risk patients with complex and chronic conditions in collaboration with general practitioners. The objective was to enhance coordination and continuity of care across primary and secondary health services from a single point-of-entry multidisciplinary coordination centre. This case study, embedded in the broader trial, analysed the perceptions of patients, healthcare staff and general practitioners on the adequacy, comprehensiveness, timeliness and acceptability of the new model of care to help ...
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    Introduction: The Australian Gold Coast Integrated Care programme trialled an innovative model of care to proactively manage high risk patients with complex and chronic conditions in collaboration with general practitioners. The objective was to enhance coordination and continuity of care across primary and secondary health services from a single point-of-entry multidisciplinary coordination centre. This case study, embedded in the broader trial, analysed the perceptions of patients, healthcare staff and general practitioners on the adequacy, comprehensiveness, timeliness and acceptability of the new model of care to help inform the decision by the health service whether to adopt it beyond the trial. Methods: This mixed method embedded, explanatory case study design included surveys of general practice staff and focus groups with patients, carers and coordination centre staff. Qualitative data were thematically analysed and findings merged with survey data in a narrative explanatory case report. Discussion: Staff, patients, general practitioners and practice nurses were generally satisfied with services, coordination of care and information sharing but general practice staff satisfaction ratings declined over time. Conclusion: The programme enhanced care and coordination of services and was valued by patients and healthcare providers. Study results provide a rationale for adopting the model for those with chronic and complex conditions.
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    Journal Title
    International Journal of Integrated Care
    Volume
    21
    Issue
    2
    DOI
    https://doi.org/10.5334/ijic.5550
    Copyright Statement
    © 2021 The Author(s). This is an open-access article distributed under the terms of the Creative Commons Attribution 4.0 International License (CC-BY 4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. See http://creativecommons.org/licenses/by/4.0/
    Subject
    Nursing
    Health services and systems
    Public health
    Australia
    health services
    integrated care
    multidisciplinary team
    nurse navigator
    Publication URI
    http://hdl.handle.net/10072/405005
    Collection
    • Journal articles

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    Tagline

    • Gold Coast
    • Logan
    • Brisbane - Queensland, Australia
    First Peoples of Australia
    • Aboriginal
    • Torres Strait Islander