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dc.contributor.authorKappelides, Pam
dc.contributor.authorBarry, Shane
dc.contributor.authorKim, Eunjung
dc.contributor.authorFredline, Liz
dc.contributor.authorCuskelly, Graham
dc.date.accessioned2021-06-24T03:29:17Z
dc.date.available2021-06-24T03:29:17Z
dc.date.issued2021
dc.identifier.issn1758-2954
dc.identifier.doi10.1108/IJEFM-11-2020-0069
dc.identifier.urihttp://hdl.handle.net/10072/405318
dc.description.abstractPurpose: This article assesses how the human management practices of recruitment, selection, orientation, training and recognition enacted by the Gold Coast 2018 Commonwealth Games impacted volunteers' experiences and their likelihood of volunteering in the future. Design/methodology/approach: Qualitative data from 30 volunteers, involved in various stages (including selected and not selected) of the selection process for the Gold Coast 2018 Commonwealth Games, was collected through focus group interviews. Findings: The findings offer important insights for mega sport event managers and their organisations around utilising a traditional human resource management approach for their volunteer workforce. Originality/value: The findings of the study point to a number of important opportunities for mega event organisers: ensuring there is a personal and consistent approach for all volunteers (even volunteers who are not successful in the application), flexibility in the way volunteers are provided training and support (online, self-paced and tailored to specific roles) and ensuring that organising committees have a strong strategy and direction for host cities to engage in a volunteer legacy.
dc.description.peerreviewedYes
dc.languageEnglish
dc.publisherEmerald Publishing Limited
dc.relation.ispartofjournalInternational Journal of Event and Festival Management
dc.subject.fieldofresearchCommerce, management, tourism and services
dc.subject.fieldofresearchCommercial services
dc.subject.fieldofresearchTourism
dc.subject.fieldofresearchImpacts of tourism
dc.subject.fieldofresearchcode35
dc.subject.fieldofresearchcode3504
dc.subject.fieldofresearchcode3508
dc.subject.fieldofresearchcode350801
dc.subject.keywordsSocial Sciences
dc.subject.keywordsHospitality, Leisure, Sport & Tourism
dc.subject.keywordsSocial Sciences - Other Topics
dc.subject.keywordsMega events
dc.subject.keywordsLegacy
dc.titleVolunteer experiences at the Gold Coast 2018 Commonwealth Games
dc.typeJournal article
dc.type.descriptionC1 - Articles
dcterms.bibliographicCitationKappelides, P; Barry, S; Kim, E; Fredline, L; Cuskelly, G, Volunteer experiences at the Gold Coast 2018 Commonwealth Games, International Journal of Event and Festival Management, 2021
dc.date.updated2021-06-24T01:59:41Z
gro.description.notepublicThis publication has been entered as an advanced online version in Griffith Research Online.
gro.hasfulltextNo Full Text
gro.griffith.authorCuskelly, Graham
gro.griffith.authorBarry, Shane C.


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