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dc.contributor.authorStewart, Rodneyen_US
dc.contributor.authorMohamed, Sherifen_US
dc.description.abstractAn IT benchmarking and IT performance measurement (ITPM) culture needs to be instilled in modern construction organisations to evaluate and justify IT implementation. This paper discusses the strategic implementation of IT benchmarking and ITPM. Firstly it highlights the importance of IT benchmarking at three levels; internal, external, and at the project level. Secondly, it focuses on ITPM at decision-making tiers of a construction organisation. Due to the nature of the construction industry, it is difficult to define distinctive decision-making tiers within a construction organisation. However, the most commonly used decision-making tiers are the ENTERPRISE, BUSINESS UNIT and PROJECT levels. This paper argues that a tiered ITPM approach offers several advantages, including alignment of IT measures with organisational objectives, systematic linkage among IT measures and enterprise, business unit, project, and individual objectives, and enhanced communication and understanding of IT performance measurement throughout the organisation. Tiering also has the added advantage of enabling performance accountability to take place and determines where ITPM ownership lies.en_US
dc.publisherWorld Scientific Publishing Co.en_US
dc.publisher.placeHong Kong, Singaporeen_US
dc.relation.ispartofjournalJournal of Construction Researchen_US
dc.titleUsing benchmarking to facilitate strategic IT implementation in construction organisationsen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.facultyGriffith Sciences, Griffith School of Engineeringen_US
gro.rights.copyrightCopyright 2001 World Scientific Publishing Company. The electronic version of the article is published as above.en_AU
gro.hasfulltextNo Full Text

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    Contains articles published by Griffith authors in scholarly journals.

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