Deciphering in-store-online switching in multi-channel retailing context: Role of affective commitment to purchase situation
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Embargoed until: 2024-08-31
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Author(s)
Jebarajakirthy, Charles
Das, Manish
Shah, Dhara
Shankar, Amit
Griffith University Author(s)
Year published
2021
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Show full item recordAbstract
Customers today make a trade-off between online and offline channels to purchase fashion items. The purpose of this research is to examine whether affective commitment to a purchase situation impacts consumers' channel choice (online store or in-store) for fashion purchases. Two between-subjects’ experimental studies were designed to test hypotheses. Binary logistics regression, chi-square test, two-way ANOVA and PROCESS Macro were used to test hypotheses. The findings of study 1 showed that in a high affectively committed purchase situations, consumers prefer to purchase fashion items in-store whereas in low affectively ...
View more >Customers today make a trade-off between online and offline channels to purchase fashion items. The purpose of this research is to examine whether affective commitment to a purchase situation impacts consumers' channel choice (online store or in-store) for fashion purchases. Two between-subjects’ experimental studies were designed to test hypotheses. Binary logistics regression, chi-square test, two-way ANOVA and PROCESS Macro were used to test hypotheses. The findings of study 1 showed that in a high affectively committed purchase situations, consumers prefer to purchase fashion items in-store whereas in low affectively committed purchase situations, they prefer online. Further, hedonic benefits mediate the association between affective commitment and channel selection. Study 2 re-confirmed the findings of study 1 and showed that customer channel choice varies between high and low affective commitment levels depending on customer innovation seeking tendency. This study enriches the multi-channel literature and provide several implications to multi-channel fashion retailers.
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View more >Customers today make a trade-off between online and offline channels to purchase fashion items. The purpose of this research is to examine whether affective commitment to a purchase situation impacts consumers' channel choice (online store or in-store) for fashion purchases. Two between-subjects’ experimental studies were designed to test hypotheses. Binary logistics regression, chi-square test, two-way ANOVA and PROCESS Macro were used to test hypotheses. The findings of study 1 showed that in a high affectively committed purchase situations, consumers prefer to purchase fashion items in-store whereas in low affectively committed purchase situations, they prefer online. Further, hedonic benefits mediate the association between affective commitment and channel selection. Study 2 re-confirmed the findings of study 1 and showed that customer channel choice varies between high and low affective commitment levels depending on customer innovation seeking tendency. This study enriches the multi-channel literature and provide several implications to multi-channel fashion retailers.
View less >
Journal Title
Journal of Retailing and Consumer Services
Volume
63
Copyright Statement
© 2021 Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International Licence (http://creativecommons.org/licenses/by-nc-nd/4.0/) which permits unrestricted, non-commercial use, distribution and reproduction in any medium, providing that the work is properly cited.
Subject
Marketing
Tourism
Commercial services
Strategy, management and organisational behaviour
Transportation, logistics and supply chains