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  • Diversity training for the community aged care workers: A conceptual framework for evaluation

    Author(s)
    Appannah, Arti
    Meyer, Claudia
    Ogrin, Rajna
    McMillan, Sally
    Barrett, Elizabeth
    Browning, Colette
    Griffith University Author(s)
    Ogrin, Rajna
    Year published
    2017
    Metadata
    Show full item record
    Abstract
    Older Australians are an increasingly diverse population, with variable characteristics such as culture, sexual orientation, socioeconomic status, and physical capabilities potentially influencing their participation in healthcare. In response, community aged care workers may need to increase skills and uptake of knowledge into practice regarding diversity through appropriate training interventions. Diversity training (DT) programs have traditionally existed in the realm of business, with little research attention devoted to scientifically evaluating the outcomes of training directed at community aged care workers. A DT ...
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    Older Australians are an increasingly diverse population, with variable characteristics such as culture, sexual orientation, socioeconomic status, and physical capabilities potentially influencing their participation in healthcare. In response, community aged care workers may need to increase skills and uptake of knowledge into practice regarding diversity through appropriate training interventions. Diversity training (DT) programs have traditionally existed in the realm of business, with little research attention devoted to scientifically evaluating the outcomes of training directed at community aged care workers. A DT workshop has been developed for community aged care workers, and this paper focuses on the construction of a formative evaluative framework for the workshop. Key evaluation concepts and measures relating to DT have been identified in the literature and integrated into the framework, focusing on five categories: Training needs analysis; Reactions; Learning outcomes, Behavioural outcomes and Results The use of a mixed methods approach in the framework provides an additional strength, by evaluating long-term behavioural change and improvements in service delivery. As little is known about the effectiveness of DT programs for community aged care workers, the proposed framework will provide an empirical and consistent method of evaluation, to assess their impact on enhancing older people's experience of healthcare.
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    Journal Title
    Evaluation and Program Planning
    Volume
    63
    DOI
    https://doi.org/10.1016/j.evalprogplan.2017.03.007
    Subject
    Health services and systems
    Public health
    Urban and regional planning
    Applied economics
    Social Sciences
    Social Sciences, Interdisciplinary
    Social Sciences - Other Topics
    Diversity training
    Community care
    Publication URI
    http://hdl.handle.net/10072/409027
    Collection
    • Journal articles

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