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  • Caring for caregivers: Italian health care workers’ needs during the COVID-19 pandemic

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    De Leo518796_Published.pdf (694.3Kb)
    File version
    Version of Record (VoR)
    Author(s)
    De Leo, Diego
    Martucci, Maria Maddalena
    Grossi, Antonello
    Siviero, Francesca
    Vicentini, Silvia
    Romascu, Carolina
    Mercurio, Arianna
    Battaglia, Martina
    Tribbia, Noemi
    Griffith University Author(s)
    De Leo, Diego
    Year published
    2021
    Metadata
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    Abstract
    Aim: An online survey was proposed to the health workers of a public hospital of an Italian northern city. This was done with the aim of assessing the unmet needs of a special population under strain (the health carers) due to the fight against the coronavirus disease 19 (COVID-19). Results: By answering the survey, five hundred and nine people provided their observations, complaints and suggestions. This qualitative material was organised into three main areas: (1) relationship with the health organization management; (2) needs of the health workers; and (3) perceived consequences of the pandemic. Discussion: Overall, ...
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    Aim: An online survey was proposed to the health workers of a public hospital of an Italian northern city. This was done with the aim of assessing the unmet needs of a special population under strain (the health carers) due to the fight against the coronavirus disease 19 (COVID-19). Results: By answering the survey, five hundred and nine people provided their observations, complaints and suggestions. This qualitative material was organised into three main areas: (1) relationship with the health organization management; (2) needs of the health workers; and (3) perceived consequences of the pandemic. Discussion: Overall, respondents expressed dissatisfaction for the unpreparedness of their health units and the confusion created by frequent changes in operational guidelines. Many participants felt abandoned, unheard and unprotected by the health organization, whilst the psychological support service formally set up by the hospital for its health workers was grossly under-utilised. Instead, support from colleagues and family constituted the main protective factor to counteract negative emotions. Restrictions in social contacts and recreational opportunities were frequently mentioned. Several respondents reported a sense of pride for their work and commitment; many others saw in the pandemic an opportunity for personal growth and better focus on important life values, like family and solidarity.
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    Journal Title
    International Journal of Environmental Research and Public Health
    Volume
    18
    Issue
    21
    DOI
    https://doi.org/10.3390/ijerph182111386
    Copyright Statement
    © 2021 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
    Subject
    Social work
    Public health
    Sociology
    COVID-19
    online survey
    health workers
    unmet needs
    qualitative analysis
    Publication URI
    http://hdl.handle.net/10072/409810
    Collection
    • Journal articles

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