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  • An examination of factors motivating hotel outsourcing

    Author(s)
    Lamminmaki, Dawne
    Griffith University Author(s)
    Lamminmaki, Dawne M.
    Year published
    2011
    Metadata
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    Abstract
    The broad range of activities undertaken in a hotel, combined with its high labour intensity and volatile demand, signify a predisposition particularly suited to outsourcing. In this paper, transaction cost economics (TCE) theory, agency theory and the broader outsourcing literature are drawn upon to inform the distillation of 20 outsourcing/insourcing motives. The relative significance of these motives is examined using interview and survey data. While broad support is provided for the TCE model, it is apparent that the model does not constitute a robust framework with the capacity to comprehensively account for outsourcing ...
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    The broad range of activities undertaken in a hotel, combined with its high labour intensity and volatile demand, signify a predisposition particularly suited to outsourcing. In this paper, transaction cost economics (TCE) theory, agency theory and the broader outsourcing literature are drawn upon to inform the distillation of 20 outsourcing/insourcing motives. The relative significance of these motives is examined using interview and survey data. While broad support is provided for the TCE model, it is apparent that the model does not constitute a robust framework with the capacity to comprehensively account for outsourcing behaviour.
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    Journal Title
    International Journal of Hospitality Management
    Volume
    30
    Issue
    4
    DOI
    https://doi.org/10.1016/j.ijhm.2010.10.010
    Subject
    Commerce, Management, Tourism and Services not elsewhere classified
    Commercial Services
    Marketing
    Tourism
    Publication URI
    http://hdl.handle.net/10072/41077
    Collection
    • Journal articles

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