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  • A review of research in Activity-Based Working over the last ten years: lessons for the post-COVID workplace

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    Zhang525217-Accepted.pdf (439.1Kb)
    File version
    Accepted Manuscript (AM)
    Author(s)
    Marzban, Samin
    Candido, Christhina
    Mackey, Martin
    Engelen, Lina
    Zhang, Fan
    Tjondronegoro, Dian
    Griffith University Author(s)
    Zhang, Fan
    Tjondronegoro, Dian W.
    Year published
    2022
    Metadata
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    Abstract
    The aim of this review is to map and describe findings from research conducted in workspaces designed to support Activity-Based Working (ABW) over the last ten years (2010-2020) with a view of informing post-COVID workplaces of the positive and negative attributes of ABW. Scopus was used as the search engine for this review. Papers which reported findings related to ABW and performed field study in ABW workspaces with adult occupants were included. Out of the 442initial papers, 40 papers were included following iterative title and abstract and full text review process and consideration of inclusion and exclusion criteria. ...
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    The aim of this review is to map and describe findings from research conducted in workspaces designed to support Activity-Based Working (ABW) over the last ten years (2010-2020) with a view of informing post-COVID workplaces of the positive and negative attributes of ABW. Scopus was used as the search engine for this review. Papers which reported findings related to ABW and performed field study in ABW workspaces with adult occupants were included. Out of the 442initial papers, 40 papers were included following iterative title and abstract and full text review process and consideration of inclusion and exclusion criteria. These papers were divided into three groupings (organizational, human and physical environment) based on their major focus. Positive and negative effects of ABW environments on occupants are discussed within these three topics in consideration of the implications for the post-COVID workplace. Although the included studies were inclined to be either more positive (i.e., interior design), or negative (i.e., IEQ, productivity, distraction and privacy) in relation to various attributes of ABW, no single effect of ABW environments on occupants was in full agreement between the studies. The shortcomings of ABW environments are more related to how this way of working is implemented and how occupants use it, rather than the concept itself. A partial uptake of ABW leads to occupants’ dissatisfaction, lower productivity and lower well-being, while a holistic approach increases the chance of success. It is hypothesised that many currently reported negative aspects of the ABW concept might diminish overtime as ABW evolves and as new challenges arise. A continuous post-occupancy evaluation after relocation to an ABW-supportive environment can inform the organization about the changing needs and preference of the occupants, hence the organization can tailor the ABW solution to the arising needs. The inter-connection between the three key ABW pillars (organizational, human and physical environment) is crucial to the success of this concept specifically in the context of the post-COVID-19 workplace. The paper highlights the key shortcomings and limitations of studies produced over the last decade and identifies keys gaps in the current body of literature. It provides a new insight on how findings related to open-plan offices designed to support ABW can be categorized on the three big heading of organizational, physical and human-related aspects, and further investigates the positive and negatives outcomes reported on ABW under these headings. It also and discusses how the findings arising from this literature review can inform the post-COVID workplace.
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    Journal Title
    Journal of Facilities Management
    DOI
    https://doi.org/10.1108/JFM-08-2021-0081
    Funder(s)
    ARC
    Grant identifier(s)
    DP190100705
    Copyright Statement
    © 2022 Emerald. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
    Note
    This publication has been entered as an advanced online version in Griffith Research Online.
    Subject
    Architectural design
    Interior design
    Publication URI
    http://hdl.handle.net/10072/411271
    Collection
    • Journal articles

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