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dc.contributor.authorFleischman, D
dc.contributor.authorSotiriadou, P
dc.contributor.authorMulcahy, R
dc.contributor.authorKean, B
dc.contributor.authorCury, RL
dc.date.accessioned2022-01-17T04:58:41Z
dc.date.available2022-01-17T04:58:41Z
dc.date.issued2021
dc.identifier.issn0887-6045
dc.identifier.doi10.1108/JSM-12-2020-0520
dc.identifier.urihttp://hdl.handle.net/10072/411477
dc.description.abstractPurpose: This paper aims to investigate capitalization support, an alternative perspective for theorizing social support in-service settings. In the service setting of the student-athlete experience, the relationships between capitalization support service dimensions (i.e. the academic, athletic, self-development and place dimensions), well-being and sports performance are examined through a transformative sport service research (TSSR) lens, a newly introduced form of transformative service research (TSR). Design/methodology/approach: Data from an online survey of Australian student-athletes (n = 867) is examined using partial least squares structural equation modeling. Findings: The results support the theorized service dimensions of capitalization support, indicating their validity and relevance to the student-athlete experience. Further, the results demonstrate that all capitalization support dimensions except athletic support (i.e. academic support, place support and self-development support), have a direct effect on well-being and an indirect effect on sports performance. Originality/value: This research is unique for several reasons. First, it introduces a new perspective, capitalization support, to theorizing about social support in services. Second, it is one of the first studies in both TSR and TSSR to empirically test and demonstrate a relationship between support services, well-being and performance in a single study. Insight into how to design services to optimize well-being in relation to other service objectives like performance thus emerges.
dc.description.peerreviewedYes
dc.languageen
dc.publisherEmerald
dc.relation.ispartofjournalJournal of Services Marketing
dc.subject.fieldofresearchMarketing
dc.subject.fieldofresearchPolitical economy and social change
dc.subject.fieldofresearchCommercial services
dc.subject.fieldofresearchcode3506
dc.subject.fieldofresearchcode440404
dc.subject.fieldofresearchcode3504
dc.titleThe impact of “capitalization” social support services on student-athlete well-being
dc.typeJournal article
dc.type.descriptionC1 - Articles
dcterms.bibliographicCitationFleischman, D; Sotiriadou, P; Mulcahy, R; Kean, B; Cury, RL, The impact of “capitalization” social support services on student-athlete well-being, Journal of Services Marketing, 2021
dc.date.updated2021-12-13T03:13:34Z
dc.description.versionAccepted Manuscript (AM)
gro.description.notepublicThis publication has been entered as an advanced online version in Griffith Research Online.
gro.rights.copyright© 2021 Emerald. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
gro.hasfulltextFull Text
gro.griffith.authorSotiriadou, Popi
gro.griffith.authorLopes Cury, Rubiana


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