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  • Restaurant employees' attitudinal reactions to social distancing difficulties: a multi-wave study

    Author(s)
    Huo, Meng-Long
    Jiang, Zhou
    Cheng, Zhiming
    Wilkinson, Adrian
    Griffith University Author(s)
    Wilkinson, Adrian J.
    Year published
    2022
    Metadata
    Show full item record
    Abstract
    Purpose: Grounded in the job demands–resources (JD-R) theory, this study investigates how the difficulty in social distancing at work, resulting from the COVID-19 crisis, may lead to intention to quit and career regret and how and when these effects may be attenuated. Design/methodology/approach: Three-wave survey data were collected from 223 frontline service workers in a large restaurant company during the COVID-19 crisis. Findings: The results show that difficulty in social distancing reduced employees' work engagement, and consequently, increased their turnover intention and career regret. These relationships were moderated ...
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    Purpose: Grounded in the job demands–resources (JD-R) theory, this study investigates how the difficulty in social distancing at work, resulting from the COVID-19 crisis, may lead to intention to quit and career regret and how and when these effects may be attenuated. Design/methodology/approach: Three-wave survey data were collected from 223 frontline service workers in a large restaurant company during the COVID-19 crisis. Findings: The results show that difficulty in social distancing reduced employees' work engagement, and consequently, increased their turnover intention and career regret. These relationships were moderated by external employability, such that the influence of difficulty in social distancing weakened as external employability increased. Originality/value: Social distancing measures have been applied across the globe to minimize transmission of COVID-19. However, such measures create a new job demand for service workers who find it difficult to practice social distancing due to the high contact intensity of service delivery. This study identified personal resources that help service workers cope with the demand triggered by COVID-19.
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    Journal Title
    Journal of Service Theory and Practice
    Volume
    32
    Issue
    2
    DOI
    https://doi.org/10.1108/JSTP-08-2021-0180
    Subject
    Public health
    Occupational and workplace health and safety
    Social Sciences
    Management
    Business & Economics
    Social distancing
    Publication URI
    http://hdl.handle.net/10072/413991
    Collection
    • Journal articles

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