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  • Taking care of business: Are franchise systems structured to promote conflict?

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    74219_1.pdf (241.5Kb)
    Author(s)
    Giddings, Jeff
    Weaven, Scott
    Grace, Debra
    Frazer, Lorelle
    Griffith University Author(s)
    Frazer, Lorelle
    Giddings, Jeff M.
    Weaven, Scott K.
    Grace, Debra A.
    Year published
    2011
    Metadata
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    Abstract
    This article outlines the research methods used and salient issues raised by a major franchise research project undertaken by a team of researchers from the Griffith University Asia-Pacific Centre for Franchising Excellence. Data were gathered through qualitative interviews with industry experts, case studies of franchise systems and a mail survey to franchisees from across Australia. In addition to providing demographic data, survey respondents provided details of a conflict situation they had experienced in relation to franchising, how it was managed or resolved and their satisfaction with the process(es) used.This article outlines the research methods used and salient issues raised by a major franchise research project undertaken by a team of researchers from the Griffith University Asia-Pacific Centre for Franchising Excellence. Data were gathered through qualitative interviews with industry experts, case studies of franchise systems and a mail survey to franchisees from across Australia. In addition to providing demographic data, survey respondents provided details of a conflict situation they had experienced in relation to franchising, how it was managed or resolved and their satisfaction with the process(es) used.
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    Journal Title
    Australasian Dispute Resolution Journal
    Volume
    22
    Issue
    1
    Publisher URI
    http://www.thomsonreuters.com.au/catalogue/ProductDetails.asp?id=688
    Copyright Statement
    © 2011 Thomson Legal & Regulatory Limited. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published
    Subject
    Marketing not elsewhere classified
    Social Work
    Law
    Publication URI
    http://hdl.handle.net/10072/41912
    Collection
    • Journal articles

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