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  • User centred information design practices and processes at the Australian Taxation Office

    Author(s)
    Martin, Nigel
    Gregor, Shirley
    Rice, John
    Griffith University Author(s)
    Rice, John
    Year published
    2008
    Metadata
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    Abstract
    This paper discusses results from a research study in the design and implementation of information documents and products in the Australian Taxation Office (ATO). It presents a composite ethnographic and case study analysis of user-centred information design practices at the ATO from 2001-2005, and shows that the ATO has been an active proponent of user centred design practices in developing business information documents and products for an extended period of time, while also identifying potential opportunities to improve business simulation, design and product construction. The article highlights that user-centred design ...
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    This paper discusses results from a research study in the design and implementation of information documents and products in the Australian Taxation Office (ATO). It presents a composite ethnographic and case study analysis of user-centred information design practices at the ATO from 2001-2005, and shows that the ATO has been an active proponent of user centred design practices in developing business information documents and products for an extended period of time, while also identifying potential opportunities to improve business simulation, design and product construction. The article highlights that user-centred design principles may have broad based application in both the public and private sectors.
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    Journal Title
    Information Design Journal
    Volume
    16
    Issue
    1
    DOI
    https://doi.org/10.1075/idj.16.1.08mar
    Subject
    Information Systems Management
    Business Information Systems
    Design Practice and Management
    Publication URI
    http://hdl.handle.net/10072/42157
    Collection
    • Journal articles

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