Exploratory investigation of factors affecting dietetic workforce satisfaction

Abstract

Aim: The purpose of the present study was to explore factors cited by metropolitan dietitians as being critical to their workforce satisfaction in the literature and a previous study. Methods: Twenty dietitians from three metropolitan hospitals in Brisbane, Australia, were recruited by convenience sample to participate in seven focus group sessions. Group discussion transcriptions were thematically analysed by two independent researchers. Results: Participants identified career progression, professional development, resource availability, team and physical environment, reward and recognition as impacting upon their satisfaction. Overwhelmingly, they identified the availability of flexitime arrangements as symbolising workplace flexibility, which was considered the most influential of satisfaction factors. Intangible forms of reward and recognition were also desired and highly valued. Conclusions: Workplace satisfaction among this sample of metropolitan dietitians is multifactorial. Increasing perceived flexibility in work hours may increase satisfaction. Provision of intangible reward and recognition is likely to be well accepted. Future research should involve another survey of a representative sample of practitioners and managers, with the view to developing practical initiatives to improve satisfaction and maintain service delivery.