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dc.contributor.authorIedema, Rick
dc.contributor.authorSorensen, Roslyn
dc.contributor.authorManias, Elizabeth
dc.contributor.authorTuckett, Anthony G.
dc.contributor.authorPiper, Donella
dc.contributor.authorMallock, Nadine
dc.contributor.authorWilliams, Allison
dc.contributor.authorJorm, Christine
dc.date.accessioned2017-05-03T14:56:41Z
dc.date.available2017-05-03T14:56:41Z
dc.date.issued2008
dc.date.modified2012-03-28T22:53:58Z
dc.identifier.issn13534505
dc.identifier.doi10.1093/intqhc/mzn043
dc.identifier.urihttp://hdl.handle.net/10072/44056
dc.description.abstractObjective To explore patients' and family members' perceptions of Open Disclosure of adverse events that occurred during their health care. Design We interviewed 23 people involved in adverse events and incident disclosure using a semi-structured, open-ended guide. We analyzed transcripts using thematic discourse analysis. Setting Four States in Australia: New South Wales, Victoria, Queensland and South Australia. Study participants Twenty-three participants were recruited as part of an evaluation of the Australian Open Disclosure pilot commissioned by the Australian Commission on Safety and Quality in Health Care. Results All participants (except one) appreciated the opportunity to meet with staff and have the adverse event explained to them. Their accounts also reveal a number of concerns about how Open Disclosure is enacted: disclosure not occurring promptly or too informally; disclosure not being adequately followed up with tangible support or change in practice; staff not offering an apology, and disclosure not providing opportunities for consumers to meet with the staff originally involved in the adverse event. Analysis of participants' accounts suggests that a combination of formal Open Disclosure, a full apology, and an offer of tangible support has a higher chance of gaining consumer satisfaction than if one or more of these components is absent. Conclusions Staff need to become more attuned in their disclosure communication to the victim s perceptions and experience of adverse events, to offer an appropriate apology, to support victims long-term as well as short-term, and to consider using consumers' insights into adverse events for the purpose of service improvement.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.languageEnglish
dc.language.isoeng
dc.publisherOxford University Press
dc.publisher.placeUnited States
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom421
dc.relation.ispartofpageto432
dc.relation.ispartofissue6
dc.relation.ispartofjournalInternational Journal for Quality in Health Care
dc.relation.ispartofvolume20
dc.rights.retentionY
dc.subject.fieldofresearchMedical and Health Sciences not elsewhere classified
dc.subject.fieldofresearchMedical and Health Sciences
dc.subject.fieldofresearchPsychology and Cognitive Sciences
dc.subject.fieldofresearchcode119999
dc.subject.fieldofresearchcode11
dc.subject.fieldofresearchcode17
dc.titlePatients' and family members' experiences of open disclosure following adverse events
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.date.issued2008
gro.hasfulltextNo Full Text
gro.griffith.authorSorensen, Ros


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