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dc.contributor.authorL. Manning, Marken_US
dc.contributor.authorDavidson, Michaelen_US
dc.contributor.authorL. Manning, Ranaen_US
dc.contributor.editorJohn O'Connoren_US
dc.date.accessioned2017-05-03T12:03:21Z
dc.date.available2017-05-03T12:03:21Z
dc.date.issued2005en_US
dc.identifier.issn02784319en_US
dc.identifier.doi10.1016/j.ijhm.2004.05.001en_US
dc.identifier.urihttp://hdl.handle.net/10072/4532
dc.description.abstractEmployee workplace perceptions may be represented by organizational climate. This paper presents a shortened (35-item) version of the Tourism and Hospitality Organizational Climate Scale (THOCS). Subscales of the new instrument (labeled THOCS-R) demonstrated levels of reliability that ranged from acceptable to high. A multiple regression revealed the 7 dimensions of organizational climate to explain 13.7% of variation in employee turnover intentions and 44.22% of variation in employee perceptions of customer satisfaction. Confirmatory factor analysis did not support the notion that the THOCS-R measures 7 underlying dimensions, however, a re-specification of the model provided support for the notion that the new instrument measures 4 dimensions of the original THOCS. These four dimensions, Leader facilitation and support, Professional and organizational esprit, Conflict and ambiguity, and Workgroup cooperation, friendliness, and warmth, were found to explain 9.18% of variation in employee turnover intentions and 43.70% of variation in employee perceptions of customer satisfaction.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_US
dc.languageEnglishen_US
dc.language.isoen_US
dc.publisherElsevieren_US
dc.publisher.placeUKen_US
dc.relation.ispartofstudentpublicationNen_US
dc.relation.ispartofpagefrom75en_US
dc.relation.ispartofpageto90en_US
dc.relation.ispartofissue1en_US
dc.relation.ispartofjournalInternational Journal of Hospitality Managementen_US
dc.relation.ispartofvolume24en_US
dc.rights.retentionYen_US
dc.subject.fieldofresearchcode359999en_US
dc.subject.fieldofresearchcode350507en_US
dc.subject.fieldofresearchcode350599en_US
dc.titleMeasuring tourism and hospitality employee workplace perceptionsen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.date.issued2015-05-05T05:04:29Z
gro.hasfulltextNo Full Text


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