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dc.contributor.authorL. Manning, Mark
dc.contributor.authorDavidson, Michael
dc.contributor.authorL. Manning, Rana
dc.contributor.editorJohn O'Connor
dc.date.accessioned2017-05-03T12:03:21Z
dc.date.available2017-05-03T12:03:21Z
dc.date.issued2005
dc.identifier.issn02784319
dc.identifier.doi10.1016/j.ijhm.2004.05.001
dc.identifier.urihttp://hdl.handle.net/10072/4532
dc.description.abstractEmployee workplace perceptions may be represented by organizational climate. This paper presents a shortened (35-item) version of the Tourism and Hospitality Organizational Climate Scale (THOCS). Subscales of the new instrument (labeled THOCS-R) demonstrated levels of reliability that ranged from acceptable to high. A multiple regression revealed the 7 dimensions of organizational climate to explain 13.7% of variation in employee turnover intentions and 44.22% of variation in employee perceptions of customer satisfaction. Confirmatory factor analysis did not support the notion that the THOCS-R measures 7 underlying dimensions, however, a re-specification of the model provided support for the notion that the new instrument measures 4 dimensions of the original THOCS. These four dimensions, Leader facilitation and support, Professional and organizational esprit, Conflict and ambiguity, and Workgroup cooperation, friendliness, and warmth, were found to explain 9.18% of variation in employee turnover intentions and 43.70% of variation in employee perceptions of customer satisfaction.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.languageEnglish
dc.language.isoeng
dc.publisherElsevier
dc.publisher.placeUK
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom75
dc.relation.ispartofpageto90
dc.relation.ispartofissue1
dc.relation.ispartofjournalInternational Journal of Hospitality Management
dc.relation.ispartofvolume24
dc.rights.retentionY
dc.subject.fieldofresearchCommercial Services
dc.subject.fieldofresearchMarketing
dc.subject.fieldofresearchTourism
dc.subject.fieldofresearchcode1504
dc.subject.fieldofresearchcode1505
dc.subject.fieldofresearchcode1506
dc.titleMeasuring tourism and hospitality employee workplace perceptions
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.date.issued2015-05-05T05:04:29Z
gro.hasfulltextNo Full Text
gro.griffith.authorDavidson, Michael C.


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