dc.contributor.author | L. Manning, Mark | |
dc.contributor.author | Davidson, Michael | |
dc.contributor.author | L. Manning, Rana | |
dc.contributor.editor | John O'Connor | |
dc.date.accessioned | 2017-05-03T12:03:21Z | |
dc.date.available | 2017-05-03T12:03:21Z | |
dc.date.issued | 2005 | |
dc.identifier.issn | 02784319 | |
dc.identifier.doi | 10.1016/j.ijhm.2004.05.001 | |
dc.identifier.uri | http://hdl.handle.net/10072/4532 | |
dc.description.abstract | Employee workplace perceptions may be represented by organizational climate. This paper presents a shortened (35-item) version of the Tourism and Hospitality Organizational Climate Scale (THOCS). Subscales of the new instrument (labeled THOCS-R) demonstrated levels of reliability that ranged from acceptable to high. A multiple regression revealed the 7 dimensions of organizational climate to explain 13.7% of variation in employee turnover intentions and 44.22% of variation in employee perceptions of customer satisfaction. Confirmatory factor analysis did not support the notion that the THOCS-R measures 7 underlying dimensions, however, a re-specification of the model provided support for the notion that the new instrument measures 4 dimensions of the original THOCS. These four dimensions, Leader facilitation and support, Professional and organizational esprit, Conflict and ambiguity, and Workgroup cooperation, friendliness, and warmth, were found to explain 9.18% of variation in employee turnover intentions and 43.70% of variation in employee perceptions of customer satisfaction. | |
dc.description.peerreviewed | Yes | |
dc.description.publicationstatus | Yes | |
dc.language | English | |
dc.language.iso | eng | |
dc.publisher | Elsevier | |
dc.publisher.place | UK | |
dc.relation.ispartofstudentpublication | N | |
dc.relation.ispartofpagefrom | 75 | |
dc.relation.ispartofpageto | 90 | |
dc.relation.ispartofissue | 1 | |
dc.relation.ispartofjournal | International Journal of Hospitality Management | |
dc.relation.ispartofvolume | 24 | |
dc.rights.retention | Y | |
dc.subject.fieldofresearch | Commercial Services | |
dc.subject.fieldofresearch | Marketing | |
dc.subject.fieldofresearch | Tourism | |
dc.subject.fieldofresearchcode | 1504 | |
dc.subject.fieldofresearchcode | 1505 | |
dc.subject.fieldofresearchcode | 1506 | |
dc.title | Measuring tourism and hospitality employee workplace perceptions | |
dc.type | Journal article | |
dc.type.description | C1 - Articles | |
dc.type.code | C - Journal Articles | |
gro.date.issued | 2015-05-05T05:04:29Z | |
gro.hasfulltext | No Full Text | |
gro.griffith.author | Davidson, Michael C. | |