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dc.contributor.authorChacko, Harshaen_US
dc.contributor.authorDavidson, Michaelen_US
dc.contributor.authorGreen, Yvetteen_US
dc.contributor.editorBonnie Knutsonen_US
dc.date.accessioned2017-04-04T15:39:39Z
dc.date.available2017-04-04T15:39:39Z
dc.date.issued2005en_US
dc.date.modified2009-10-14T22:15:43Z
dc.identifier.issn10507051en_US
dc.identifier.doi10.1300/J150v13n03_10en_AU
dc.identifier.urihttp://hdl.handle.net/10072/4535
dc.description.abstractThis paper examines the issue of service quality in one of the top tourism and convention destinations in the United States. It focuses upon the hotel industry, in particular the mid to upscale market segment, using an expert panel approach to identify critical issues in service quality. In an increasingly competitive market for corporate, leisure and convention business, individual hotels and destinations have seen the need to address the issue of service quality as a means of differentiating themselves. The New Orleans market has several characteristics that set it apart from other destinations as is suggested by its colloquial name 'The Big Easy.' This name brings to mind connotations of a laid back and unhurried lifestyle often attributed, in music and verse, to the sultry southern climate of this historic city on the banks of the Mississippi river.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherHaworth Press, Inc.en_US
dc.publisher.placeUnited Statesen_US
dc.publisher.urihttp://www.informaworld.com/smpp/title~content=t792306863~db=allen_AU
dc.relation.ispartofstudentpublicationNen_AU
dc.relation.ispartofpagefrom183en_US
dc.relation.ispartofpageto205en_US
dc.relation.ispartofissue3/4en_AU
dc.relation.ispartofjournalJournal of Hospitality & Leisure Marketingen_US
dc.relation.ispartofvolume13en_US
dc.rights.retentionYen_AU
dc.subject.fieldofresearchcode359999en_US
dc.titleThe 'Big Easy or the Hard Ask': A case study of service quality in New Orleans hotelsen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.rights.copyrightCopyright 2005 Haworth Press. Please refer to the journal link for access to the definitive, published version.en_AU
gro.date.issued2005
gro.hasfulltextNo Full Text


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