Show simple item record

dc.contributor.authorBradley, Graham L
dc.contributor.authorSparks, Beverley A
dc.contributor.editorRichard Perdue
dc.date.accessioned2017-05-03T12:04:08Z
dc.date.available2017-05-03T12:04:08Z
dc.date.issued2012
dc.date.modified2013-06-04T23:06:59Z
dc.identifier.issn0047-2875
dc.identifier.doi10.1177/0047287510396099
dc.identifier.urihttp://hdl.handle.net/10072/46067
dc.description.abstractWhy do travel and tourism consumers appraise products as more or less favorable, and what makes them change their appraisals over time? In addressing these two fundamental questions, we focus on the construct of consumer value, a construct often regarded as pivotal in determining customer satisfaction and loyalty. In this paper, we propose and test a model of the antecedents and consequences of change in consumer value. We used a key sector of the tourism industry, timeshare, as the context for this research. Self-report data were obtained from 580 owners of timeshare on two occasions, twelve months apart. Results from this longitudinal study showed that selected consumer, product, consumption experience, and learning experience factors predicted changes in value, and these value changes, in turn, predicted shifts over time in satisfaction and repurchase intent. The findings provide new insights as to the role of value in consumer appraisals and actions.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.languageEnglish
dc.language.isoeng
dc.publisherSage Publications
dc.publisher.placeUnited States
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom191
dc.relation.ispartofpageto204
dc.relation.ispartofissue2
dc.relation.ispartofjournalJournal of Travel Research
dc.relation.ispartofvolume51
dc.rights.retentionY
dc.subject.fieldofresearchCommercial services
dc.subject.fieldofresearchMarketing
dc.subject.fieldofresearchTourism
dc.subject.fieldofresearchTourism marketing
dc.subject.fieldofresearchTourist behaviour and visitor experience
dc.subject.fieldofresearchIndustrial and organisational psychology (incl. human factors)
dc.subject.fieldofresearchcode3504
dc.subject.fieldofresearchcode3506
dc.subject.fieldofresearchcode3508
dc.subject.fieldofresearchcode350804
dc.subject.fieldofresearchcode350806
dc.subject.fieldofresearchcode520104
dc.titleAntecedents and Consequences of Consumer Value: A Longitudinal Study of Timeshare Owners
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.date.issued2012
gro.hasfulltextNo Full Text
gro.griffith.authorSparks, Beverley A.


Files in this item

FilesSizeFormatView

There are no files associated with this item.

This item appears in the following Collection(s)

  • Journal articles
    Contains articles published by Griffith authors in scholarly journals.

Show simple item record