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dc.contributor.authorBradley, Graham L
dc.contributor.authorSparks, Beverley A
dc.contributor.editorRichard Perdue
dc.date.accessioned2017-05-03T12:04:08Z
dc.date.available2017-05-03T12:04:08Z
dc.date.issued2012
dc.date.modified2013-06-04T23:06:59Z
dc.identifier.issn0047-2875
dc.identifier.doi10.1177/0047287510396099
dc.identifier.urihttp://hdl.handle.net/10072/46067
dc.description.abstractWhy do travel and tourism consumers appraise products as more or less favorable, and what makes them change their appraisals over time? In addressing these two fundamental questions, we focus on the construct of consumer value, a construct often regarded as pivotal in determining customer satisfaction and loyalty. In this paper, we propose and test a model of the antecedents and consequences of change in consumer value. We used a key sector of the tourism industry, timeshare, as the context for this research. Self-report data were obtained from 580 owners of timeshare on two occasions, twelve months apart. Results from this longitudinal study showed that selected consumer, product, consumption experience, and learning experience factors predicted changes in value, and these value changes, in turn, predicted shifts over time in satisfaction and repurchase intent. The findings provide new insights as to the role of value in consumer appraisals and actions.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.languageEnglish
dc.language.isoen_US
dc.publisherSage Publications
dc.publisher.placeUnited States
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom191
dc.relation.ispartofpageto204
dc.relation.ispartofissue2
dc.relation.ispartofjournalJournal of Travel Research
dc.relation.ispartofvolume51
dc.rights.retentionY
dc.subject.fieldofresearchTourism Marketing
dc.subject.fieldofresearchTourist Behaviour and Visitor Experience
dc.subject.fieldofresearchIndustrial and Organisational Psychology
dc.subject.fieldofresearchTourism
dc.subject.fieldofresearchMarketing
dc.subject.fieldofresearchCommercial Services
dc.subject.fieldofresearchcode150604
dc.subject.fieldofresearchcode150606
dc.subject.fieldofresearchcode170107
dc.subject.fieldofresearchcode1506
dc.subject.fieldofresearchcode1505
dc.subject.fieldofresearchcode1504
dc.titleAntecedents and Consequences of Consumer Value: A Longitudinal Study of Timeshare Owners
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.date.issued2012
gro.hasfulltextNo Full Text
gro.griffith.authorSparks, Beverley A.
gro.griffith.authorBradley, Graham L.


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