Electronic Surveillance and Cohesive Teams: Room for resistance in an Australian call centre?
A number of employees individually and cooperatively resist the controls of the electronic surveillance systems in the PowerGrid call centre. However, this is not the case in all teams. One team is faced with a labour process that directs their resistance to be focused directly at management, rather than at management via the machine.
New Technology, Work and Employment
© 2005 Blackwell Publishing. The definitive version is available at [www.blackwell-synergy.com.]