Electronic Surveillance and Cohesive Teams: Room for resistance in an Australian call centre?

Townsend, K

doi:10.1111/j.1468-005X.2005.00143.x

Author(s)

Townsend, K

Griffith University Author(s)

Townsend, Keith J.

Year published

2005

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Abstract

A number of employees individually and cooperatively resist the controls of the electronic surveillance systems in the PowerGrid call centre. However, this is not the case in all teams. One team is faced with a labour process that directs their resistance to be focused directly at management, rather than at management via the machine.A number of employees individually and cooperatively resist the controls of the electronic surveillance systems in the PowerGrid call centre. However, this is not the case in all teams. One team is faced with a labour process that directs their resistance to be focused directly at management, rather than at management via the machine.
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Journal Title

New Technology, Work and Employment

Volume

Issue

DOI

https://doi.org/10.1111/j.1468-005X.2005.00143.x

Copyright Statement

Subject

Other information and computing sciences

Design

Publication URI

http://hdl.handle.net/10072/4647

Collection

Journal articles