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dc.contributor.authorTownsend, K
dc.contributor.editorChristopher Baldry
dc.date.accessioned2017-05-03T14:02:03Z
dc.date.available2017-05-03T14:02:03Z
dc.date.issued2005
dc.date.modified2007-03-19T21:43:12Z
dc.identifier.issn0268-1072
dc.identifier.doi10.1111/j.1468-005X.2005.00143.x
dc.identifier.urihttp://hdl.handle.net/10072/4647
dc.description.abstractA number of employees individually and cooperatively resist the controls of the electronic surveillance systems in the PowerGrid call centre. However, this is not the case in all teams. One team is faced with a labour process that directs their resistance to be focused directly at management, rather than at management via the machine.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.languageEnglish
dc.language.isoeng
dc.publisherBlackwell Publishing
dc.publisher.placeOxford
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom47
dc.relation.ispartofpageto59
dc.relation.ispartofissue1
dc.relation.ispartofjournalNew Technology, Work and Employment
dc.relation.ispartofvolume20
dc.rights.retentionY
dc.subject.fieldofresearchOther information and computing sciences
dc.subject.fieldofresearchDesign
dc.subject.fieldofresearchcode4699
dc.subject.fieldofresearchcode3303
dc.titleElectronic Surveillance and Cohesive Teams: Room for resistance in an Australian call centre?
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.facultyGriffith Business School, Dept of Employment Relations and Human Resources
gro.rights.copyright© 2005 Blackwell Publishing. The definitive version is available at [www.blackwell-synergy.com.]
gro.date.issued2005
gro.hasfulltextNo Full Text
gro.griffith.authorTownsend, Keith J.


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