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dc.contributor.authorGrace, Debraen_US
dc.contributor.authorO'Cass, Aronen_US
dc.contributor.editorHarry Timmermansen_US
dc.date.accessioned2017-05-03T12:55:14Z
dc.date.available2017-05-03T12:55:14Z
dc.date.issued2005en_US
dc.identifier.issn09696989en_US
dc.identifier.doi10.1016/j.jretconser.2004.08.001en_US
dc.identifier.urihttp://hdl.handle.net/10072/4656
dc.description.abstractThis study explores the extent to which repatronage intentions of retail stores are affected by perceived value for money, customer satisfaction and consumption feelings. In addition, we examine the effect of store service provision as an antecedent to such consumer evaluations of retail stores. These relationships are modeled overall and then examined in the context of both department stores (defined as mass-merchandisers, which highlight quality image and high customer service) and discount stores (defined as mass-merchandisers with an emphasis on self-service and low prices). While all paths (except one) were significant in the overall model, differences were found when comparing the department and discount store models. Overall, perceived value for money played a much more significant role in the discount store model, whereas consumption feelings were shown to be more central to the department store model.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_US
dc.languageEnglishen_US
dc.language.isoen_US
dc.publisherPergamon Pressen_US
dc.publisher.placeOxford, UKen_US
dc.relation.ispartofstudentpublicationNen_US
dc.relation.ispartofpagefrom227en_US
dc.relation.ispartofpageto243en_US
dc.relation.ispartofissue4en_US
dc.relation.ispartofjournalJournal of Retailing and Consumer Servicesen_US
dc.relation.ispartofvolume12en_US
dc.rights.retentionYen_US
dc.subject.fieldofresearchcode350204en_US
dc.titleAn examination of the antecedents of repatronage intentions across different retail store formatsen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.facultyGriffith Business School, Department of Marketingen_US
gro.rights.copyrightCopyright 2005 Elsevier : Reproduced in accordance with the copyright policy of the publisher : This journal is available online - use hypertext links.en_US
gro.date.issued2015-05-06T03:06:00Z
gro.hasfulltextNo Full Text


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