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dc.contributor.authorLawton, Lauraen_US
dc.contributor.editorDavid Fennellen_US
dc.date.accessioned2017-05-03T13:24:53Z
dc.date.available2017-05-03T13:24:53Z
dc.date.issued2012en_US
dc.date.modified2013-05-31T00:18:48Z
dc.identifier.issn14724049en_US
dc.identifier.doi10.1080/14724049.2012.687377en_US
dc.identifier.urihttp://hdl.handle.net/10072/47232
dc.description.abstractWhile a survey of 988 walk-in visitors to South Carolina's Francis Beidler Forest revealed very high levels of satisfaction as well as repeat visitation and positive referral intentions, over one-half of the respondents also provided at least one 'disappointing' or 'least satisfying aspect' of their experience in open-ended responses. Sixty per cent of these involved the natural environment and mostly focused on the lack of wildlife encountered. About one-quarter of the responses related to the management of facilities such as the boardwalk and visitor centre. Ten per cent of responses concerned the respondents themselves and mainly involved insufficient time allowed. Other response categories involved the behaviour of other visitors (e.g. noise) and external land users. The main issues raised in the open-ended responses are amenable to expedited management response, which is recommended to reduce latent dissatisfaction and avoid their transformation into major problems. Key words: visitor satisfaction; satisfaction; dissatisfaction; least satisfaction; protected areas; environmental sustainability; ecotourism; nature-based tourism; open-ended responses, sustainabilityen_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_US
dc.languageEnglishen_US
dc.language.isoen_US
dc.publisherRoutledgeen_US
dc.publisher.placeUnited Kingdomen_US
dc.relation.ispartofstudentpublicationNen_US
dc.relation.ispartofpagefrom118en_US
dc.relation.ispartofpageto131en_US
dc.relation.ispartofissue2en_US
dc.relation.ispartofjournalJournal of Ecotourismen_US
dc.relation.ispartofvolume11en_US
dc.rights.retentionYen_US
dc.subject.fieldofresearchTourism Managementen_US
dc.subject.fieldofresearchcode150603en_US
dc.titleDimensions of least satisfaction among protected area visitorsen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.facultyGriffith Business School, Department of Tourism, Sport and Hotel Managementen_US
gro.date.issued2012
gro.hasfulltextNo Full Text
gro.griffith.authorLawton, Laura J.


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