Resident reactions to a tourism incident: Mapping a Maldivian Emoscape
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An emotional landscape (or emoscape) of resident reactions toward a widely circulated video of a Maldivian service sabotage incident was constructed using commentaries collected from social media. Emotions were overwhelmingly oppositional towards the incident, encompassing visceral emotions such as shock and sadness, reflective fight responses including calls for action such as punishment and apology, and sentiments indicating that such incidents are commonplace. Enclave dynamics are suggested as an explanation for the paradox of strong resident defense of tourism in a destination that embodies classic pleasure periphery dynamics.
Annals of Tourism Research
Copyright 2012 Elsevier. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
Tourism not elsewhere classified
Tourist Behaviour and Visitor Experience