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dc.contributor.authorJ. Martin, Nigel
dc.contributor.authorL. Rice, John
dc.date.accessioned2017-05-03T15:52:34Z
dc.date.available2017-05-03T15:52:34Z
dc.date.issued2010
dc.date.modified2013-05-31T00:20:15Z
dc.identifier.issn0144929X
dc.identifier.doi10.1080/01449291003767938
dc.identifier.urihttp://hdl.handle.net/10072/47537
dc.description.abstractGovernment smart cards have promised substantial improvements in public services delivery, yet they often seem to encounter great public suspicion, distrust and hostility. Very few contemporary studies have addressed the issue of understanding the actual beliefs and attitudes toward such initiatives. In this study, we investigate the beliefs and attitudes surrounding the ill-fated Australian Government's Health and Social Services Smart Card. We apply a proven electronic business theory model to address the research question: what are the general beliefs and attitudes of the Australian community and industry toward the introduction and use of the smart card? The study uses a composite concept mapping and content analysis technique to reveal that information security, personal privacy and the spectre of a national identification card engender serious community concerns over the proposed introduction of the smart card. The article brings further empirical understanding of the use of public smart cards, while highlighting the importance of political transparency, broad ranging community consultations, and sound technical design in electronic government projects.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.languageEnglish
dc.language.isoeng
dc.publisherTaylor & Francis
dc.publisher.placeUnited Kingdom
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom433
dc.relation.ispartofpageto444
dc.relation.ispartofissue4
dc.relation.ispartofjournalBehaviour & Information Technology
dc.relation.ispartofvolume29
dc.rights.retentionY
dc.subject.fieldofresearchInformation and Computing Sciences not elsewhere classified
dc.subject.fieldofresearchInformation and Computing Sciences
dc.subject.fieldofresearchPsychology and Cognitive Sciences
dc.subject.fieldofresearchcode089999
dc.subject.fieldofresearchcode08
dc.subject.fieldofresearchcode17
dc.titleBuilding better government IT: understanding community beliefs and attitudes toward smart card technologies
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.date.issued2010
gro.hasfulltextNo Full Text
gro.griffith.authorRice, John


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    Contains articles published by Griffith authors in scholarly journals.

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