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dc.contributor.authorBauer, Thomasen_US
dc.contributor.authorJin, Xinen_US
dc.contributor.authorWeber, Karinen_US
dc.date.accessioned2017-04-04T22:49:50Z
dc.date.available2017-04-04T22:49:50Z
dc.date.issued2012en_US
dc.date.modified2013-06-03T00:35:08Z
dc.identifier.issn02784319en_US
dc.identifier.doi10.1016/j.ijhm.2012.02.012en_US
dc.identifier.urihttp://hdl.handle.net/10072/47582
dc.description.abstractDespite the fact that many destinations around the world have invested significant resources to build large-scale exhibition centers and host exhibitions to gain both economic and non-economic benefits (e.g., Jago and Deery, 2010), there is a paucity of research on exhibitions in general, and on the relationships among key stakeholders in particular. This study aims to address this research gap by investigating the relationship between exhibitors and exhibition organizers in view of its potential to significantly affect the success of a particular exhibition, and in the broader context the success of exhibition destinations. A survey collected 616 responses from exhibitors exhibiting at nine trade fairs in four cities in Mainland China. Study findings confirmed that exhibitors' relationship quality with organizers is a second-order construct composed of four factors: (1) service quality and relationship satisfaction, (2) trust and affective commitment, (3) communication, and (4) calculative commitment. Furthermore, perceived relationship quality differed significantly, depending on key characteristics of organizers and exhibitors. Potential reasons that might contribute to these differences are explored and implications are discussed.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_US
dc.languageEnglishen_US
dc.language.isoen_US
dc.publisherElsevieren_US
dc.publisher.placeUnited Kingdomen_US
dc.relation.ispartofstudentpublicationNen_US
dc.relation.ispartofpagefrom1222en_US
dc.relation.ispartofpageto1234en_US
dc.relation.ispartofissue4en_US
dc.relation.ispartofjournalInternational Journal of Hospitality Managementen_US
dc.relation.ispartofvolume31en_US
dc.rights.retentionYen_US
dc.subject.fieldofresearchTourism Marketingen_US
dc.subject.fieldofresearchcode150604en_US
dc.titleRelationship quality between exhibitors and organizers: A perspective fromMainland China’s exhibition industryen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.facultyGriffith Business School, Department of Tourism, Sport and Hotel Managementen_US
gro.date.issued2012
gro.hasfulltextNo Full Text


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