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dc.contributor.authorJin, Xin
dc.contributor.authorWeber, Karin
dc.contributor.authorBauer, Thomas
dc.date.accessioned2017-05-03T16:02:12Z
dc.date.available2017-05-03T16:02:12Z
dc.date.issued2012
dc.date.modified2013-06-03T00:35:08Z
dc.identifier.issn0278-4319
dc.identifier.doi10.1016/j.ijhm.2012.02.012
dc.identifier.urihttp://hdl.handle.net/10072/47582
dc.description.abstractDespite the fact that many destinations around the world have invested significant resources to build large-scale exhibition centers and host exhibitions to gain both economic and non-economic benefits (e.g., Jago and Deery, 2010), there is a paucity of research on exhibitions in general, and on the relationships among key stakeholders in particular. This study aims to address this research gap by investigating the relationship between exhibitors and exhibition organizers in view of its potential to significantly affect the success of a particular exhibition, and in the broader context the success of exhibition destinations. A survey collected 616 responses from exhibitors exhibiting at nine trade fairs in four cities in Mainland China. Study findings confirmed that exhibitors' relationship quality with organizers is a second-order construct composed of four factors: (1) service quality and relationship satisfaction, (2) trust and affective commitment, (3) communication, and (4) calculative commitment. Furthermore, perceived relationship quality differed significantly, depending on key characteristics of organizers and exhibitors. Potential reasons that might contribute to these differences are explored and implications are discussed.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.languageEnglish
dc.language.isoeng
dc.publisherElsevier
dc.publisher.placeUnited Kingdom
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom1222
dc.relation.ispartofpageto1234
dc.relation.ispartofissue4
dc.relation.ispartofjournalInternational Journal of Hospitality Management
dc.relation.ispartofvolume31
dc.rights.retentionY
dc.subject.fieldofresearchCommercial services
dc.subject.fieldofresearchMarketing
dc.subject.fieldofresearchTourism
dc.subject.fieldofresearchTourism marketing
dc.subject.fieldofresearchcode3504
dc.subject.fieldofresearchcode3506
dc.subject.fieldofresearchcode3508
dc.subject.fieldofresearchcode350804
dc.titleRelationship quality between exhibitors and organizers: A perspective from Mainland China’s exhibition industry
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.facultyGriffith Business School, Department of Tourism, Sport and Hotel Management
gro.date.issued2012
gro.hasfulltextNo Full Text
gro.griffith.authorJin, Xin


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