Competition, total quality management practices, and performance: Evidence from upscale hotels

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Author(s)
Patiar, A
Davidson, MCG
Wang, Y
Year published
2012
Metadata
Show full item recordAbstract
Hotels operate in a highly competitive market and therefore place a strong emphasis on quality management in order to gain/maintain competitiveness. This research examined the relationship between total quality management (tQM), market competition, and hotel departmental financial and nonfinancial performance. The data were collected from a sample of Australian and Indian hotels using a self-administered postal survey. the results suggested that while tQM and market competition had a direct interactive effect on hotel departmental nonfinancial performance, the effect on the financial performance was indirect. It was also ...
View more >Hotels operate in a highly competitive market and therefore place a strong emphasis on quality management in order to gain/maintain competitiveness. This research examined the relationship between total quality management (tQM), market competition, and hotel departmental financial and nonfinancial performance. The data were collected from a sample of Australian and Indian hotels using a self-administered postal survey. the results suggested that while tQM and market competition had a direct interactive effect on hotel departmental nonfinancial performance, the effect on the financial performance was indirect. It was also suggested that those hotels subscribing to tQM philosophy were more likely to thrive on competition.
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View more >Hotels operate in a highly competitive market and therefore place a strong emphasis on quality management in order to gain/maintain competitiveness. This research examined the relationship between total quality management (tQM), market competition, and hotel departmental financial and nonfinancial performance. The data were collected from a sample of Australian and Indian hotels using a self-administered postal survey. the results suggested that while tQM and market competition had a direct interactive effect on hotel departmental nonfinancial performance, the effect on the financial performance was indirect. It was also suggested that those hotels subscribing to tQM philosophy were more likely to thrive on competition.
View less >
Journal Title
Tourism Analysis
Volume
17
Issue
2
Copyright Statement
© 2012 Cognizant Communication Corporation. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
Subject
Commerce, Management, Tourism and Services not elsewhere classified
Commercial Services
Marketing
Tourism