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dc.contributor.authorPatiar, Anoopen_US
dc.contributor.authorDavidson, Michaelen_US
dc.contributor.authorWang, Yingen_US
dc.date.accessioned2017-05-03T14:07:25Z
dc.date.available2017-05-03T14:07:25Z
dc.date.issued2012en_US
dc.date.modified2013-06-16T23:50:15Z
dc.identifier.issn10835423en_US
dc.identifier.doi10.3727/108354212X13388995267904en_US
dc.identifier.urihttp://hdl.handle.net/10072/48529
dc.description.abstractHotels operate in a highly competitive market and therefore place a strong emphasis on quality management in order to gain/maintain competitiveness. This research examined the relationship between total quality management (tQM), market competition, and hotel departmental financial and nonfinancial performance. The data were collected from a sample of Australian and Indian hotels using a self-administered postal survey. the results suggested that while tQM and market competition had a direct interactive effect on hotel departmental nonfinancial performance, the effect on the financial performance was indirect. It was also suggested that those hotels subscribing to tQM philosophy were more likely to thrive on competition.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_US
dc.format.extent599238 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglishen_US
dc.language.isoen_US
dc.publisherCognizant Communication Corporationen_US
dc.publisher.placeUnited Statesen_US
dc.relation.ispartofstudentpublicationNen_US
dc.relation.ispartofpagefrom195en_US
dc.relation.ispartofpageto211en_US
dc.relation.ispartofissue2en_US
dc.relation.ispartofjournalTourism Analysisen_US
dc.relation.ispartofvolume17en_US
dc.rights.retentionYen_US
dc.subject.fieldofresearchCommerce, Management, Tourism and Services not elsewhere classifieden_US
dc.subject.fieldofresearchcode159999en_US
dc.titleCompetition, total quality management practices, and performance: Evidence from upscale hotelsen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.facultyGriffith Business School, Department of Tourism, Sport and Hotel Managementen_US
gro.rights.copyright© 2012 Cognizant Communication Corporation. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.en_US
gro.date.issued2012
gro.hasfulltextFull Text


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