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  • Performance Impacts of Appraisal and Coping with Stress in Workplace Settings: The Role of Affect and Emotional Intelligence.

    Author(s)
    Ashkanasy, NM
    Ashton-James, CE
    Jordan, PJ
    Griffith University Author(s)
    Jordan, Peter J.
    Year published
    2003
    Metadata
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    Abstract
    We review the literature on stress in organizational settings and, based on a model of job insecurity and emotional intelligence by Jordan, Ashkanasy and H䲴el (2002), present a new model where affective responses associated with stress mediate the impact of workplace stressors on individual and organizational performance outcomes. Consistent with Jordan et al., emotional intelligence is a key moderating variable. In our model, however, the components of emotional intelligence are incorporated into the process of stress appraisal and coping. The chapter concludes with a discussion of the implications of these theoretical ...
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    We review the literature on stress in organizational settings and, based on a model of job insecurity and emotional intelligence by Jordan, Ashkanasy and H䲴el (2002), present a new model where affective responses associated with stress mediate the impact of workplace stressors on individual and organizational performance outcomes. Consistent with Jordan et al., emotional intelligence is a key moderating variable. In our model, however, the components of emotional intelligence are incorporated into the process of stress appraisal and coping. The chapter concludes with a discussion of the implications of these theoretical developments for understanding emotional and behavioral responses to workplace.
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    Book Title
    Research in Occupational Stress and Well Being
    Volume
    3
    Publisher URI
    http://www.elsevier.com/
    DOI
    https://doi.org/10.1016/S1479-3555(03)03001-4
    Copyright Statement
    Self-archiving is not yet supported by this publisher. Please refer to the publisher's website or contact the author(s) for more information.
    Publication URI
    http://hdl.handle.net/10072/488
    Collection
    • Book chapters

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