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  • The View from the Trenches: Satisfaction with eHealth systems by a group of health professionals

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    81565_1.pdf (70.29Kb)
    Author(s)
    Potter, LE
    Purdie, C
    Nielsen, S
    Griffith University Author(s)
    Potter, Leigh Ellen C.
    Nielsen, Sue
    Purdie, Cole D.
    Year published
    2012
    Metadata
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    Abstract
    The integration and adoption of eHealth systems within the health sector faces challenges. As health care practitioners are the end users of eHealth systems, their perceptions of these systems are critical in order to address the issues surrounding their implementation and application. This paper presents the views that a group of health care professionals hold regarding the eHealth systems that they use as part of their day to day work. These views were analysed according to the perceptions of satisfaction and dissatisfaction with eHealth systems that these professionals expressed. They expressed satisfaction with the ...
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    The integration and adoption of eHealth systems within the health sector faces challenges. As health care practitioners are the end users of eHealth systems, their perceptions of these systems are critical in order to address the issues surrounding their implementation and application. This paper presents the views that a group of health care professionals hold regarding the eHealth systems that they use as part of their day to day work. These views were analysed according to the perceptions of satisfaction and dissatisfaction with eHealth systems that these professionals expressed. They expressed satisfaction with the information consistency, work efficiency, access to information, quality of information, and availability of technical support associated with their systems use. They expressed dissatisfaction with a lack of communication and compatibility between systems, deficiency in terms of system functionality, a lack of system reliability, a lack of initial and ongoing training, and a need to develop workarounds in order to achieve work goals. Overall this research indicates that satisfaction with eHealth systems is a complex issue, and that the negative aspects of system satisfaction need to be addressed and the positive aspects carefully built upon.
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    Conference Title
    ACIS 2012 : Proceedings of the 23rd Australasian Conference on Information Systems
    Publisher URI
    http://acis2012.deakin.edu.au/
    Copyright Statement
    © 2012 Australasian Association for Information Systems. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the conference's website for access to the definitive, published version.
    Subject
    Computer-Human Interaction
    Information Systems not elsewhere classified
    Publication URI
    http://hdl.handle.net/10072/49226
    Collection
    • Conference outputs

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