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  • Health care professionals' views of implementing a policy of open disclosure of errors

    Author(s)
    Sorensen, Ros
    Iedema, Rick
    Piper, Donella
    Manias, Elizabeth
    Williams, Allison
    Tuckett, Anthony G.
    Griffith University Author(s)
    Sorensen, Ros
    Year published
    2008
    Metadata
    Show full item record
    Abstract
    Objectives To understand the views of doctors, nurses, allied health professionals and health managers of open disclosure of medical errors. Methods Semi-structured interviews were conducted with 131 health professionals to understand their experiences of implementing open disclosure in 21 providers in Australia. Results Health professionals are positive about open disclosure and are applying the model to patient-clinician communication encounters more generally. Workforce and systems competencies enable clinicians and health service managers to implement open disclosure principles and practices, although a propensity to ...
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    Objectives To understand the views of doctors, nurses, allied health professionals and health managers of open disclosure of medical errors. Methods Semi-structured interviews were conducted with 131 health professionals to understand their experiences of implementing open disclosure in 21 providers in Australia. Results Health professionals are positive about open disclosure and are applying the model to patient-clinician communication encounters more generally. Workforce and systems competencies enable clinicians and health service managers to implement open disclosure principles and practices, although a propensity to hide errors, wavering commitment and to exacerbate the problem inhibits implementation as policy intends. The gap between policy objectives and their implementation limits the benefits to health professionals. Conclusion Health services must develop organizing capabilities if open disclosure is to be implemented as intended. Activities should identify and address factors that impede implementation and enable workforce and system competencies to develop. These activities will allow health services to adapt central open disclosure policy to local conditions and to embed its principles and practices organization-wide.
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    Journal Title
    Journal of Health Services Research & Policy
    Volume
    13
    Issue
    4
    DOI
    https://doi.org/10.1258/jhsrp.2008.008062
    Subject
    Public Health and Health Services not elsewhere classified
    Public Health and Health Services
    Applied Economics
    Publication URI
    http://hdl.handle.net/10072/49317
    Collection
    • Journal articles

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