The Effective Analyst: A Study of What Makes an Effective Crime and Intelligence Analyst

Abstract

The current study aimed to identify the skills and abilities required by an analyst to be recognised as effective. Thirty subject matter experts (SMEs) were engaged using the Repertory Grid Technique (RGT) to explore the specific skills and abilities of crime and intelligence analysts that result in them being deemed effective. Semi-structured interviews and the Critical Incident Technique (CIT) were conducted to strengthen these findings. Three clusters of variables were identified that indicate an effective analyst; they would have skills and abilities that could contribute to the development and dissemination of an analytical product, they would have an attitude that included being productive, seeking out work, having a high-level commitment and pride and having a 'can do' attitude. Some physical and personal attributes, like gender and age, were included that characterise effectiveness. The findings are discussed in relation to earlier descriptions of the skills needed to be an analyst. The findings illustrate a change from the analyst being seen as a technical specialist to a growing understanding of the analyst as part of a support structure for decision-makers. Implications of the findings for recruitment, training and development are discussed.