Organizational Climate and Service Climate in Tourism and Hospitality: A Review
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urpose - This paper provides a literature review of studies within tourism and hospitality of both generalized organizational climate (providing an overall snapshot of an organization's functioning) and service climate (providing precise and targeted service information). Design/methodology/approach - Searches were conducted using the University's multiple data base search engine allowing parallel searches across multiple databases including ProQuest, EBSCO Host, Emerald, JSTOR, etc. These searches aimed to identify papers reporting studies of generalised organisational climate and service climate within tourism and hospitality organisations. Implications - The information presented in this paper has implications for both organizational research and practice. Both generalized organizational climate and service climate can be shown to have relationships of a magnitude to be not only statistically significant but also of practical significance to organizational outcomes such as employee turnover intention, customer satisfaction, and financial performance.
Journal of New Business Ideas & Trends
© 2012 Australian Business Education Research Association. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.