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dc.contributor.authorManning, Mark
dc.contributor.authorShacklock, Arthur
dc.contributor.authorBell, Neville
dc.contributor.authorManning, Rana
dc.date.accessioned2017-05-03T12:13:50Z
dc.date.available2017-05-03T12:13:50Z
dc.date.issued2012
dc.date.modified2013-06-07T00:04:26Z
dc.identifier.issn14479184
dc.identifier.urihttp://hdl.handle.net/10072/51281
dc.description.abstracturpose - This paper provides a literature review of studies within tourism and hospitality of both generalized organizational climate (providing an overall snapshot of an organization's functioning) and service climate (providing precise and targeted service information). Design/methodology/approach - Searches were conducted using the University's multiple data base search engine allowing parallel searches across multiple databases including ProQuest, EBSCO Host, Emerald, JSTOR, etc. These searches aimed to identify papers reporting studies of generalised organisational climate and service climate within tourism and hospitality organisations. Implications - The information presented in this paper has implications for both organizational research and practice. Both generalized organizational climate and service climate can be shown to have relationships of a magnitude to be not only statistically significant but also of practical significance to organizational outcomes such as employee turnover intention, customer satisfaction, and financial performance.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.format.extent1028156 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglish
dc.language.isoeng
dc.publisherU B P Consulting and Publishing
dc.publisher.placeAustralia
dc.publisher.urihttp://jnbit.org/articles/issue/16
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom1
dc.relation.ispartofpageto18
dc.relation.ispartofissue2
dc.relation.ispartofjournalJournal of New Business Ideas & Trends
dc.relation.ispartofvolume10
dc.rights.retentionY
dc.subject.fieldofresearchTourism Management
dc.subject.fieldofresearchBusiness and Management
dc.subject.fieldofresearchcode150603
dc.subject.fieldofresearchcode1503
dc.titleOrganizational Climate and Service Climate in Tourism and Hospitality: A Review
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.rights.copyright© 2012 Australian Business Education Research Association. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
gro.date.issued2012
gro.hasfulltextFull Text
gro.griffith.authorShacklock, Arthur H.


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