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dc.contributor.authorOjala, Sonya
dc.contributor.authorWheeler, Amanda
dc.date.accessioned2017-05-03T15:42:43Z
dc.date.available2017-05-03T15:42:43Z
dc.date.issued2012
dc.date.modified2013-06-21T03:12:33Z
dc.identifier.issn18368808
dc.identifier.urihttp://hdl.handle.net/10072/51768
dc.description.abstractConsumer satisfaction with mental health services plays an important part in recovery from mental illness. Older consumers in particular need access to appropriate care and assistance, due to their often-compromised health status. It has been extensively reported that well-organised care enables a larger number of older consumers to return to the community as active members. To date, however, there has been little research in the area relating to older consumer satisfaction with mental health services in Australia. This small qualitative study reports the personal experiences of five older consumers residing in a rehabilitation-focused older persons' mental health service. The consumer participants revealed that whilst they rated the service quality as satisfactory in general, when more specifically probed they did not find it suitable in meeting their individual recovery goals. Their main areas of concern were: inability to move freely, finances being managed by a public trustee, repetitiveness of meals, and those meals were not cooked on site. This narrative study revealed a need for the mental health service to focus more on individualised and consumer-centred services; in particular a higher degree of flexibility, encouraging independence, increasing freedom of choice and allowing consumers to have a say in their care, recovery planning and social inclusion.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.format.extent703861 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglish
dc.language.isoeng
dc.publisherGriffith University
dc.publisher.placeAustralia
dc.publisher.urihttp://www104.griffith.edu.au/index.php/inclusion/article/view/188
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom79
dc.relation.ispartofpageto95
dc.relation.ispartofissue2
dc.relation.ispartofjournalJournal of Social Inclusion
dc.relation.ispartofvolume3
dc.rights.retentionY
dc.subject.fieldofresearchSocial work
dc.subject.fieldofresearchSociology
dc.subject.fieldofresearchcode4409
dc.subject.fieldofresearchcode4410
dc.titleOlder persons' perspectives on satisfaction with a mental health service and its impact on their recovery
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
dcterms.licensehttp://creativecommons.org/licenses/by-nc-nd/2.5/au/
gro.rights.copyright© The Author(s) 2012. The attached file is posted here with permission of the copyright owner[s] for your personal use only. No further distribution permitted. For information about this journal please refer to the journal’s website. The online version of this work is licensed under a Creative Commons License, available at http://creativecommons.org/licenses/by-nc-nd/2.5/au/
gro.date.issued2012
gro.hasfulltextFull Text
gro.griffith.authorWheeler, Amanda


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