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  • The Role of Knowledge Management in the Large Non Profit Firm: Building a Framework for KM Success

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    Author(s)
    Hume, Craig
    Clarke, Peter
    Hume, Margee
    Griffith University Author(s)
    Clarke, Peter D.
    Hume, Craig W.
    Year published
    2012
    Metadata
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    Abstract
    This paper examines the role of knowledge management (KM) in not-for-profit organisations (NFPs) using case study methodology and advances previous KM work. NFPs are essential in developing sustainable communities providing many social, environmental, health and human services required by a vast amount of community stakeholders. With limited research related to KM in an NFP setting, this paper advances knowledge and offers a unique view of KM from the perspective of three large NFP cases. Adopting case study methodology, this paper explores the definition of knowledge in the organisation, the importance of knowledge planning, ...
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    This paper examines the role of knowledge management (KM) in not-for-profit organisations (NFPs) using case study methodology and advances previous KM work. NFPs are essential in developing sustainable communities providing many social, environmental, health and human services required by a vast amount of community stakeholders. With limited research related to KM in an NFP setting, this paper advances knowledge and offers a unique view of KM from the perspective of three large NFP cases. Adopting case study methodology, this paper explores the definition of knowledge in the organisation, the importance of knowledge planning, capture and diffusion; and offers recommendations for the required enablers of knowledge management practice and development from the organizational stakeholder perspective. The paper concludes by introducing the link between knowledge management, performance management and internal marketing to address the personal issues of 'me' as key to supporting knowledge renewal which is central to knowledge management.
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    Journal Title
    International Journal of Organisational Behaviour
    Volume
    17
    Issue
    3
    Publisher URI
    http://eprints.usq.edu.au/id/eprint/21890
    Copyright Statement
    © The Author(s) 2012. The attached file is posted here with permission of the copyright owners for your personal use only. No further distribution permitted. For information about this journal please refer to the publisher’s website or contact the authors.
    Subject
    Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
    Specialist Studies in Education
    Business and Management
    Publication URI
    http://hdl.handle.net/10072/52781
    Collection
    • Journal articles

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