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  • Analysis of citizens' acceptance for e-government services: applying the utaut model

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    Author(s)
    Alshehri, Mohammed
    Drew, Steve
    Al Ghamdi, Rayed
    Griffith University Author(s)
    Drew, Steve J.
    Al Ghamdi, Rayed AA.
    Alshehri, Mohammed A.
    Year published
    2012
    Metadata
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    Abstract
    E-government services aims to provide citizens with more accessible, accurate, real-time and high quality services and information. Although the public sectors in Kingdom of Saudi Arabia (KSA) have promoted their e-Government services for many years, its uses and achievements are few. Therefore, this paper explores the key factors of Saudi citizens' acceptance through a research survey and by gathering empirical evidence based on the Unified Theory of Acceptance and the Use of Technology (UTAUT). Survey Data collected from 400 respondents was examined using structural equation modelling (SEM) technique and utilized AMOS ...
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    E-government services aims to provide citizens with more accessible, accurate, real-time and high quality services and information. Although the public sectors in Kingdom of Saudi Arabia (KSA) have promoted their e-Government services for many years, its uses and achievements are few. Therefore, this paper explores the key factors of Saudi citizens' acceptance through a research survey and by gathering empirical evidence based on the Unified Theory of Acceptance and the Use of Technology (UTAUT). Survey Data collected from 400 respondents was examined using structural equation modelling (SEM) technique and utilized AMOS tools. The study results explored the factors that affect the acceptance of e-government services in KSA based on UTAUT model. Moreover, as a result of this study an amended UTAUT model was proposed. Such a model contributes to the discussion and development of adoption models for technology.
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    Conference Title
    Proceedings of the IADIS Multi Conference on Computer Science and Information Systems (MCCSIS) 2012
    Publisher URI
    http://www.tpmc-conf.org/
    Copyright Statement
    © 2012 International Association for Development of the Information Society (IADIS). The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the conference's website for access to the definitive, published version.
    Subject
    Information Systems Theory
    Publication URI
    http://hdl.handle.net/10072/53464
    Collection
    • Conference outputs

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