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  • Keeping the Commitment Model in the Air during Turbulent Times: Employee Involvement at Delta Air Lines

    Author(s)
    Kaufman, BE
    Griffith University Author(s)
    Kaufman, Bruce
    Year published
    2013
    Metadata
    Show full item record
    Abstract
    This study provides a four-decade review and analysis of the commitment model of employment relations at Delta Air Lines and the role played in it by employer-created structures of employee involvement (EI) and voice. The company has undergone wrenching changes, including deregulation, 9/11, bankruptcy, mergers, and entrance of numerous low-cost competitors. This study chronicles the resulting ups and downs in the company's fortunes and its efforts to maintain a positive win-win relationship with its employees despite the burden of management missteps, tens of thousands of layoffs, repeated pay and benefit cuts, and merger ...
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    This study provides a four-decade review and analysis of the commitment model of employment relations at Delta Air Lines and the role played in it by employer-created structures of employee involvement (EI) and voice. The company has undergone wrenching changes, including deregulation, 9/11, bankruptcy, mergers, and entrance of numerous low-cost competitors. This study chronicles the resulting ups and downs in the company's fortunes and its efforts to maintain a positive win-win relationship with its employees despite the burden of management missteps, tens of thousands of layoffs, repeated pay and benefit cuts, and merger with conflict-embittered Northwest Airlines. The fact the company survives today and still has a discernible "spirit of Delta" among employees is not solely or perhaps even principally due to its advanced EI program; on the other hand, without it the company would probably no longer exist.
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    Journal Title
    Industrial Relations
    Volume
    52
    Issue
    S1
    DOI
    https://doi.org/10.1111/irel.12006
    Copyright Statement
    Self-archiving of the author-manuscript version is not yet supported by this journal. Please refer to the journal link for access to the definitive, published version or contact the author[s] for more information.
    Subject
    Industrial Relations
    Applied Economics
    Business and Management
    Law
    Publication URI
    http://hdl.handle.net/10072/54348
    Collection
    • Journal articles

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