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  • Factors Affecting the Citizens' Trust in E-Government

    Author
    Al-Saghier, Hisham
    Ford, Marilyn
    Nguyen, Anne
    Hexel, Rene
    Year published
    2012
    Metadata
    Show full item record
    Abstract
    In e-government context, trust plays a vital role in helping citizens overcome perceived risks. Trust makes citizens comfortable sharing personal information, make online government transaction, and acting on e-Government advices. Thus, trust is a significant notion that should be critically investigated to help both researchers and practitioners to understand citizens' acceptance to e-Government. Prior research in trust has focused mainly on consumer's trust in e-Commerce. Most of existing literatures on trust in e-government focus on technical perspective such as PKI. This paper contributes by proposing a conceptual model ...
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    In e-government context, trust plays a vital role in helping citizens overcome perceived risks. Trust makes citizens comfortable sharing personal information, make online government transaction, and acting on e-Government advices. Thus, trust is a significant notion that should be critically investigated to help both researchers and practitioners to understand citizens' acceptance to e-Government. Prior research in trust has focused mainly on consumer's trust in e-Commerce. Most of existing literatures on trust in e-government focus on technical perspective such as PKI. This paper contributes by proposing a conceptual model of citizens' trust in e-Government. The proposed conceptual model of citizens' trust in e-government is integrated constructs from multiple disciplines: psychology, sociology, e-commerce, and HCI. The research is aimed also to develop items in order to measure the theoretical constructs in the proposed model. The pool of items is generated based on literature review. Q-Methodology has been utilised to validate the generated measurement items. The outcome of two Q-sorting rounds resulted in developing a survey instrument for proposed model with an excellent validity and reliability statistical results.
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    Book Title
    Digital Democracy: Concepts, Methodologies, Tools, and Applications
    Publisher URI
    http://dx.doi.org/10.4018/978-1-4666-1740-7
    DOI
    https://doi.org/10.4018/978-1-4666-1740-7.ch080
    Subject
    Computer-Human Interaction
    Interorganisational Information Systems and Web Services
    Publication URI
    http://hdl.handle.net/10072/54521
    Collection
    • Book chapters

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