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  • Requests for emergency contraception in community pharmacy: An evaluation of services provided to mystery patients

    Author(s)
    Higgins, Samantha J
    Hattingh, H Laetitia
    Griffith University Author(s)
    Higgins, Jo
    Hattingh, Laetitia L.
    Year published
    2013
    Metadata
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    Abstract
    Background Requests for supply of the emergency contraceptive pill (ECP) through community pharmacies require consideration of a range of factors and the application of professional judgment. Pharmacists should therefore be able to follow a structured reasoning process. Objectives The research involved an assessment of history taking and counseling by pharmacy staff through mystery patient emergency contraception product requests. Methods Two challenging ECP request case scenarios were developed with assessment tools. Mystery patients were trained to present the scenarios to pharmacies. A project information package and ...
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    Background Requests for supply of the emergency contraceptive pill (ECP) through community pharmacies require consideration of a range of factors and the application of professional judgment. Pharmacists should therefore be able to follow a structured reasoning process. Objectives The research involved an assessment of history taking and counseling by pharmacy staff through mystery patient emergency contraception product requests. Methods Two challenging ECP request case scenarios were developed with assessment tools. Mystery patients were trained to present the scenarios to pharmacies. A project information package and expression of interest form was posted to 135 pharmacies in the Gold Coast, Australia; 23 (17%) pharmacies agreed to participate. Results Pharmacy staff was exposed to 1 of 2 scenarios during December 2010. Staff interactions were recorded, analyzed, and rated to evaluate the management of ECP requests. The results identified practice gaps among pharmacy staff with respect to information gathering and the provision of advice. Conclusion Ongoing training is required to enhance the skills, competence, and confidence of pharmacy staff in managing complicated requests for nonprescription medicines, such as the ECP. The impact of time pressures and financial burdens on the provision of pharmaceutical services needs to be acknowledged.
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    Journal Title
    Research in Social and Administrative Pharmacy
    Volume
    9
    Issue
    1
    DOI
    https://doi.org/10.1016/j.sapharm.2012.03.004
    Subject
    Pharmacology and pharmaceutical sciences
    Publication URI
    http://hdl.handle.net/10072/55292
    Collection
    • Journal articles

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