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dc.contributor.authorKellner, Ashlea
dc.contributor.authorTownsend, Keith
dc.contributor.authorWilkinson, Adrian
dc.contributor.authorPeetz, David
dc.date.accessioned2017-07-27T01:31:00Z
dc.date.available2017-07-27T01:31:00Z
dc.date.issued2014
dc.date.modified2014-01-07T04:47:54Z
dc.identifier.issn0954-5395
dc.identifier.doi10.1111/1748-8583.12020
dc.identifier.urihttp://hdl.handle.net/10072/55294
dc.description.abstractThe franchise relationship presents a unique composition of autonomy and control. Franchisee autonomy is located somewhere between employed managers and independent business owners, while the franchisor regulates core processes such as marketing and product development. While heavy franchisor control over certain functions is customary and in fact integral to the franchise model, the delineation of HRM responsibilities in the franchise relationship is less clear. Using qualitative data from three Australian coffee chains, we examine the role of the corporate HR and the degree to which HRM activities are centralised, and develop a typology of franchisor HRM control. We find substantial variation between cases and demonstrate that it is the franchisor's strategic decision to prioritise brand protection or liability avoidance that ultimately determines whether their control over HRM can be described as 'decaf' weak or 'double shot' strength.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.languageEnglish
dc.publisherWiley-Blackwell Publishing
dc.publisher.placeUnited Kingdom
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom323
dc.relation.ispartofpageto338
dc.relation.ispartofissue3
dc.relation.ispartofjournalHuman Resource Management Journal
dc.relation.ispartofvolume24
dc.rights.retentionY
dc.subject.fieldofresearchHuman Resources Management
dc.subject.fieldofresearchBusiness and Management
dc.subject.fieldofresearchPsychology
dc.subject.fieldofresearchcode150305
dc.subject.fieldofresearchcode1503
dc.subject.fieldofresearchcode1701
dc.titleDecaf or double shot? The strength of franchisor control over HRM in coffee franchises
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.facultyGriffith Business School, Dept of Employment Relations and Human Resources
gro.date.issued2013
gro.hasfulltextNo Full Text
gro.griffith.authorPeetz, David R.
gro.griffith.authorTownsend, Keith J.
gro.griffith.authorWilkinson, Adrian J.
gro.griffith.authorKellner, Ashlea K.


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